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## Refund mistakes While in Pending status, you can cancel the refund by clicking "Cancel all pending refunds for this order." If you cannot see this link, then the refund has been released to the buyer and cannot be cancelled. If this is the case, you can contact the buyer to see if they will allow their credit card to be recharged by Amazon. If the buyer agrees, ask them to contact Amazon Customer Service to request a recharge. We can recharge the buyer's credit card for the order only if we receive the request directly from the buyer. Once the customer's card has been recharged, the recharged amount will appear as a credit in your Payments account. If you cancel a refund, we don't notify the buyer. We only notify buyers about refunds that are actually released. ## Gift cards and gift certificates If an Amazon.com gift card or gift certificate was used to pay for all or part of an order, process the refund as you normally would. The gift card or gift certificate portion of the refund will be credited back to the buyer's Amazon.com account and can then be used on a future purchase. Related Topics: Adjustments Template | ## Seller Support Please use the e-mail address associated with your Amazon.com Seller account. Contact Us ## Other Help Sites