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Help & Customer Service

# About Unknown Credit Card Charges

If you don't recognize a charge, there are several reasons this may have occurred.

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Keep in mind the following common scenarios for unknown charges:

- At the end of the Amazon Prime free trial or paid membership period, your card will be charged automatically for the next membership period. If you didn't intend to continue your membership, you can cancel your Amazon Prime membership on the Manage Your Prime Membership page. If you haven't used any Prime benefits, you are eligible for a full refund of your current membership period.
- A bank has placed an authorization hold for recently canceled or changed orders. When you place an order, Amazon contacts the issuing bank to confirm the validity of the payment method. Your bank reserves the funds until the transaction processes or the authorization expires, but this isn't an actual charge. If you cancelled your order, the authorization will be removed from your account according to the policies of your bank. To remove an authorization, contact your bank to clarify how long they hold authorizations for online orders.
- An order was placed by a family member, friend, or co-worker with access to your card number.
- Additional cards are associated with the credit or debit account.
- A back-ordered or pre-ordered item shipped.
- A gift order shipped.
- An order was split into multiple shipments or sent to multiple shipping addresses.

  Note: This will appear on your statement as separate charges.

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