Skip to main content
Help & Customer Service

# Amazon Hub Eligibility

Items shipped to an Amazon Hub need to meet certain guidelines. The item’s weight, dimensions, seller, and Amazon Hub location type can all affect whether a particular item can be shipped, or returned, through that location.

## Amazon Hub Locker Eligibility

Your items can be delivered to a Locker if they're sold or fulfilled by Amazon.com and meet the size and weight limits, and if the Locker you select will have room for your order when it arrives.

Locker is full: Some Lockers are very popular and may be full when your package arrives. These locations will appear grayed out on the map, which means that they are not currently accepting orders.

Item is ineligible: Your order will be eligible for Locker delivery, if your shipment:

- Has a shipping weight less than 10 lbs
- Has product dimensions smaller than 16 x 12 x 14 inches
- Is sold or fulfilled by Amazon.com
- Is valued at less than $5,000
- Contain no hazardous materials
- Is not a Subscribe & Save item
- Does not contain items shipping from other countries
- Does not contain items for Release-Date Delivery

Note:

- There is no additional fee for using to a Locker.
- Standard Shipping and FREE shipping may be unavailable at some Lockers.
- Same-Day Delivery and One-Day Shipping are available in select areas only.

## Amazon Hub Counter Eligibility

If a Hub Counter is available in your area, and all items are eligible for delivery to the pickup location, you will see the option to select a Hub Counter during checkout.

To qualify for delivery to an Amazon Hub Counter, your order must:

- Be sold or fulfilled by Amazon.com.
- Not exceed 20 lbs., or have dimensions larger than 18 (h) x 24 (l) x 18 (w) inches.
- Be valued at less than $5,000, and not contain items that require special handling.
- Not contain Subscribe & Save items.
- Not contain items for Release-Date Delivery.
- Be available for shipping within 24 hours. (Although an item may be listed as "In Stock", we may not be able to ship that item right away. For items that can ship within 24 hours, look for a message similar to "Want this item by tomorrow? Order in the next 30 minutes" on the product detail page.)

For returns using an Amazon Hub Counter:

- Your package must not exceed 20 lbs., or have dimensions larger than 18 (h) x 24 (l) x 18 (w) inches.
- Returns are charged at a flat rate, and display during the returns process in the Online Returns Center.

Was this information helpful?

Yes No

Thank you for your feedback.

Please select what best describes the information:

This information is confusing or wrong
This isn't the information I was looking for
I don't like this policy
Submit

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.

Go