Skip to main content
Help & Customer Service

# Forgot Lock Screen Password or PIN on Kindle Fire (3rd Generation) Devices

If you enter the wrong password or PIN too many times, your Fire tablet will temporarily restrict you from entering it again. Help for Kindle Fire HD (3rd Generation), Kindle Fire HDX 7" (3rd Generation), and Kindle Fire HDX 8.9" (3rd Generation).

You can change your Fire tablet's lock screen password or PIN directly from Manage Your Content and Devices.

1. On your computer or mobile device, go to Manage Your Content and Devices, and then select Your Devices.
2. From the list of devices registered to your Amazon account, select your Fire tablet.
3. Select the Device Actions drop-down menu, and select Remote Lock.
4. Enter and then confirm a new password or PIN, and select Lock Device.
5. From your Fire tablet, tap Unlock Device.
6. Swipe in from the right edge of the screen to unlock your device. Enter your lock screen password or PIN, and then tap OK.

Was this information helpful?

Yes No

Thank you for your feedback.

Please select what best describes the information:

This information is confusing or wrong
This isn't the information I was looking for
I don't like this policy
Submit

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.

Go