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Help & Customer Service

# Resolving Camera Issues on Echo Look

If you're having trouble with the camera on your Echo Look device, try these troubleshooting steps.

## Start by checking your Echo Look hardware and location

#### Video: Troubleshooting Camera Issues on Echo Look

Tip: When the microphone and camera are disabled, the front light ring and Mic/Camera Off indicator are red. Press the Mic/Camera Off button to turn them back on and enable Alexa voice commands and the camera.

- Place Echo Look at shoulder height.
- Tilt the device until you are properly framed for a head-to-toe photo.
- Make sure the camera view is unobstructed by chairs, other objects, or the top of your furniture.
- Use the included 21W adapter and cable for Echo Look.
- Be sure the camera is dust and smudge-free, and that the protective film is removed.
- Stand about five feet from Echo Look with sufficient space to turn or pose.
- Make sure you're not in direct sunlight, the room is uniformly lit, and that you're not standing directly against a wall.
- For videos, make sure you're centered on the screen by checking the preview in your Echo Look app.

## Next, restart your Echo Look and network hardware

Restarting your Echo Look device, Internet modem, and/or router can resolve most intermittent Wi-Fi issues.

- Turn off your router and modem, and then wait 30 seconds.
- Turn on your modem, and then wait for it to restart.
- After you restart your modem, turn on your route.
- While your network hardware restarts, restart your Echo Look device. Press and hold the Mic/Camera Off button for 10 seconds until the device and light ring turn off, and then release the button. Press and hold the Mic/Camera Off button again for about 3 seconds, then release the button. The light ring turns blue as the device reboots.

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