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Help & Customer Service

# Restart or Reset Your Echo Look

If your Echo Look is unresponsive or you want to give your device to someone else, you can reset the device.

After you reset your Echo Look, you need to register it to an Amazon account and reenter any device settings to use it again.

Note: Having trouble with your Echo Look? Restart your device first to see if it resolves your problem.

To restart your Echo Look:

1. Press and hold the Mic/Camera Off button for 10 seconds until the device and light ring turn off, then release the button.
2. Press and hold the Mic/Camera Off button again for about 3 seconds, then release the button.
3. The light ring turns blue as the device reboots.

You can factory reset your Echo Look from the Manage Your Content and Devices page. Before getting started, make sure the device is plugged into power and connected to Wi-Fi. To factory reset:

1. Go to Manage Your Content and Devices page and sign in to your Amazon account.
2. Select your Echo Look from the Devices tab.
3. Click on the Actions icon (…), and then select Remote Factory Reset.
4. The light ring will turn blue, and then turn off. The device will reboot in about two minutes.
5. When reset is complete, the light ring spins orange and the device enters setup mode.

You can also factory reset your Echo Look manually with the button:

1. With the power cord plugged in, press and hold the Mic/Camera Off button for 10 seconds until the device and light ring turn off, and then release the button.
2. Press and hold the Mic/Camera Off button again for about 30 seconds.
3. While holding the button, the light ring will turn blue and then turn off. Continue to hold the button. The light ring will light-up in orange segment-by-segment.
4. When it is completely lit, the LED will flash red and will turn off. Release the button.

   Note: Make sure to leave Echo Look connected to the power cord and plugged in until the factory reset is complete.

5. The device will begin factory resetting and the light ring will rotate blue for about two minutes.
6. When the reset is complete, the light ring spins orange and the device enters setup mode.

- Related Help Topics
- Set Up Your Echo Look

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