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Help & Customer Service

# Amazon Home Services Cancellation Policy

Amazon Home Services Cancellation Policy is designed to protect both the customer and the service provider in the event of a cancellation.

We know plans can change, so we've designed a cancellation policy that's accommodating for our customers and supports our service providers. Early notification of cancellation means our providers can offer their services to someone else in your community.

You may cancel or change your appointment up to 24 hours in advance.

If you want to cancel your appointment within less than 24 hours notice, please contact your service provider via Your Orders to see if the service can be cancelled or rescheduled. For more information on how to contact them, go to Contact your Amazon Home Services Provider.

To cancel your order,

1. Go to Your Account, then Your Orders.
2. Find the order for the service appointment you scheduled, and click Cancel.

Note:

- Your payment method won’t be charged until the service has been completed. However, when you place an order, Amazon contacts the issuing bank to confirm the validity of the payment method. Your bank reserves the funds until the transaction processes or the authorization expires, but this isn't an actual charge. If you cancel your order, the authorization will be removed from your account according to the policies of your bank. To remove an authorization, contact your bank to clarify how long they hold authorizations for online orders.
- If you don't see the option to cancel your appointment, please contact us.

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