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Help & Customer Service

# App Won't Open or Crashes

If your apps won't open or crash when using them on your Fire tablet, follow these steps. Help for Kindle Fire HD (3rd Generation), Kindle Fire HDX 7" (3rd Generation), and Kindle Fire HDX 8.9" (3rd Generation).

Before you begin, make sure that:

- Your device is connected to a wireless network. Check the status of your wireless connection. If your device is not connected to a wireless network, you cannot shop, buy or download content, or sync your device.
- Your payment method is valid. Your payment method may have been invalid when you purchased the content, which would prevent the content from syncing or opening on your device. From Manage Your Content and Devices, go to Settings. Under Kindle Payment Settings, select Edit Payment Method to view or update your 1-Click payment settings.
- Parental controls are off. If parental controls are turned on, some apps may be restricted. Swipe down from the top of the screen and tap Settings, and then tap Parental Controls. If parental controls are On, tap Off and then enter your parental controls password (this is different than your lock screen password or PIN).
- Your device is synced. Swipe down from the top of the screen and tap Settings, and then tap Sync and Check for New Items to ensure that your device is synced with the latest updates and content downloads.

Then:

1. Check the status of your order. Go to Your Digital Orders and verify that the order has been completed.
2. Force Stop the App. To quickly force stop an app from any screen except the home screen, swipe from the options bar to the center of the screen, and then swipe to find the app you need to stop. Drag the app icon from the Quick Switch panel to the center of the screen to force stop the app.
3. If you're using a third party app, try redownloading the app to your device. From Home, tap Apps. Press and hold the app you want to remove, and then tap Delete from Device. Tap Store to go to the Amazon Appstore, and then locate the app you deleted. From the app's detail page, tap Download.
4. Repurchase the content if necessary. If your payment method was invalid at the time you purchased the content, you may need to repurchase the title to be able to utilize it. Your payment method will only be charged for the content purchased, one time.
5. Restart your device. Press and hold the Power button for 40 seconds or until the device restarts automatically. If your device restarts automatically before 40 seconds has passed, release the Power button. If your device does not automatically restart after 40 seconds, press the Power button to turn it on.

Related Help Topics

- Forgot Parental Controls Password on Kindle Fire (3rd Generation) Devices

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