Skip to main content
Help & Customer Service

# Insert a SIM Card

The SIM card tray for Fire phone is located on the left side of your device below the Camera / Firefly button.

Before you can use your Fire phone to make or receive calls, you'll need to insert a nano SIM card into your phone. If your phone doesn't have a SIM card installed, you'll see the message "No SIM" in the Status Bar at the top of the screen.

Note: If you purchased your Fire phone with service through AT&T, the nano SIM card is already installed on your device.

To insert a SIM card:

1. Insert the SIM unlock tool (or a paperclip) into the hole in the SIM tray and apply gentle pressure until the tray pops out.
2. Place the SIM card into the tray. Make sure the metal contacts are facing down and the slanted edge of the SIM card matches the tray.
3. Slide the SIM tray into the phone. The "No SIM" message will disappear and the wireless signal indicator in the Status Bar will indicate that you're now connected to a mobile network.
4. If you don't see the wireless signal indicator, press and hold the Power button, and then tap Restart to restart your device.

   Note: If you're unable to activate your phone, or you need a nano SIM card, contact your mobile service provider for assistance.

Was this information helpful?

Yes No

Thank you for your feedback.

Please select what best describes the information:

This information is confusing or wrong
This isn't the information I was looking for
I don't like this policy
Submit

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.

Go