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Information on how to register your Kindle, set-up your payment method to buy Kindle books, troubleshoot issues, learn more about Wireless connections, etc. See the different Kindles and Kindle applications.
Help › Device and Digital Content Support

# Digital Services and Device Support

View or cancel your digital orders
Manage devices
Install or remove apps
Manage digital content
Change your digital and device settings
Manage Appstore subscriptions
Return Kindle Books
How to Cancel a Prime Video Channel Subscription
Fire Tablet Doesn’t Charge

## What do you need help with?

Echo Family

Digital Services

Fire TV

Fire Tablets & Phones

Kindle E-Readers

Kindle Reading Apps

Amazon Dash Devices

Smart Home

Kindle Content

- Return Kindle Books
- Cancel an Accidental Prime Video Order
- Support for Managing, Gifting, and Syncing Kindle Books

Subscriptions

- How to Manage Your Amazon Channel Subscriptions
- Manage Your Amazon Music Unlimited Subscription
- Manage or Cancel Your Kindle Unlimited Membership

Learn More

- Accessibility Help Content
- View Your Alexa Dialog History
- Can't Find Wi-Fi Password to Register Amazon Device

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## Which Alexa device do you need help with?

Check out our new video series on Alexa tips and tricks
Amazon Echo
Echo Plus
Echo Dot
Echo Show
Echo Show 5
Echo Spot
Echo Auto
Echo Link
Echo Link Amp
Echo Input
Echo Sub
Echo Dot Kids Edition
Echo Connect
Alexa Gadgets
Echo Look
Amazon Tap
Getting Connected

- Connect Your Echo Device to Wi-Fi
- Connect Your Echo Device to Bluetooth Speakers
- Connect A Smart Home Device to Alexa

Alexa Calling & Messaging

- Sign Up for Alexa-to-Alexa Calling and Messaging
- Alexa Calling
- About Drop In with Alexa

Quick fixes

- Alexa App Doesn't Work
- Alexa Doesn't Discover Your Smart Home Device
- Can't Discover a Smart Home Device

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## Which Digital Service do you need help with?

Prime Video
Amazon Appstore
Amazon Music
Amazon Photos & Amazon Drive
Amazon Prints
Games, Software, & Online Courses
Audible Books
Prime Video

- Issues While Playing Prime Video Titles
- Install Prime Video on Your Devices
- Cancel Your Prime Video Channel Subscription

Amazon Music

- What is the Difference Between Prime Music and Amazon Music Unlimited?
- What is Amazon Music Unlimited?
- What is Prime Music?

Amazon Photos & Drive

- What Is Amazon Photos?
- What Is Amazon Drive?
- Uploading or Downloading Issues

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## Which Fire TV device do you need help with?

Which Fire TV device do I have?

Fire TV Recast
Fire TV Stick 4K
Alexa Voice Remote (2nd Gen) Equipment Control
Fire TV Cube
Amazon Fire TV (3rd Generation)
Amazon Fire TV (1st and 2nd Generation)
Fire TV Stick
Fire TV Edition TV
Getting Connected

- Set Up Your Network Connection
- Connect Your Amazon Fire TV to a Public Wi-Fi Network
- Can't Connect to Wifi

Your Apps & Games

- Get Apps & Games
- Manage Your Apps & Games
- Manage Subscriptions for Your Fire TV Devices

Movies & TV Shows

- Buy or Rent Movies & TV Shows
- Watch Movies & TV Shows
- Watching Video in 4K Ultra HD on Fire TV

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## Which Tablet or Phone do you need help with?

Which Fire Tablet do I have?

Fire Tablet (4th Generation and later)
Fire Tablet (3rd Generation)
Fire Tablet (2nd Generation)
Fire Tablet (1st Generation)
Fire Phone
Features

- Navigate Your Fire Tablet
- Using Alexa on Your Fire Tablet
- Set Up Parental Controls

Quick Fixes

- Basic Troubleshooting for Fire Tablet
- Can't Connect to WiFi
- Accidentally Purchased Content

Sharing Your Device

- Use Family Library on Fire Tablet
- About Amazon FreeTime Unlimited
- Use Multiple Profiles to Share Your Device

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## Which Kindle E-Reader do you need help with?

Which Kindle E-Reader do I have?

Kindle Devices (3rd-10th Generation)
Kindle DX (2nd Generation)
Kindle (2nd Generation)
Getting Started

- Register Your Kindle
- Connect to Wi-Fi
- Cloud Collections

Quick Fixes

- Restart Your Kindle
- Content Won't Download
- Can't Connect to WiFi

Buy, Sync, Lend & Borrow

- Buy & Download Kindle Content from Your Device
- Borrow Titles from Amazon Prime Reading
- Borrow Books from the Kindle Owners' Lending Library

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## Which Dash device do you need help with?

Dash Button
Amazon Dash (1st Generation)
Amazon Dash Wand
Getting Started

- Set Up Your Dash Button
- Set Up Your Amazon Dash Wand
- Get to Know Your Amazon Dash Wand

Quick Fixes

- Can't Complete Amazon Dash Wand Setup
- Can't Connect to Wi-Fi
- Can't Place an Order

Features/Learn More

- Place an Order with Your Dash Button
- Deactivate Your Dash Button
- Deregister an Amazon Dash Replenishment Device

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## Which Smart Home device do you need help with?

Amazon Smart Plug
AmazonBasics Microwave
Cloud Cam
Quick Fixes

- Amazon Cloud Cam Indicator Lights
- Troubleshoot Your Amazon Cloud Cam
- Troubleshoot the Amazon Cloud Cam App

Features

- Download & Install the Latest Version of the Amazon Cloud Cam App
- Amazon Cloud Cam Quick Start Guide
- Amazon Cloud Cam Help Videos

## Search for solutions

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