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Help & Customer Service

# About Orders That Can't Be Changed

If an order is marked as "Shipping Soon," it is being prepared for shipment or delivery and cannot be changed.

If your order has shipped or cannot be modified before shipping, you may refuse the package or request more information by visiting our Contact Us page.

Important: AmazonFresh orders open to modification will display a You can still add to this delivery message.
If the package will not reach you because of an incorrect address, it will be returned to us as undeliverable and you will need to place a new order. When the carrier returns an undeliverable package to us, you will be issued a full refund (including shipping charges).

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