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Help & Customer Service

# Content Won't Download to Your Kindle E-Reader

If you've tried to download a title to your Kindle but don't see it listed on your Home screen, follow these steps.

#### Video: Troubleshooting

Troubleshooting for any Kindle e-reader model 3rd generation or newer. See Which Kindle E-reader Do I Have? if you're not sure which Kindle e-reader model you're using.

1. Check the status of your wireless or connection. For help with connecting, go to Connect to Wi-Fi.
2. Restart your Kindle. For instructions on restarting, go to Restart Your Kindle.
3. Sync to receive your content. For instructions on how to sync, go to Sync and Download Content on Your Kindle.
4. Check your software version. If your Kindle is not on the latest software version, update your device to the latest available version. To learn more, go to Fire & Kindle Software Updates.
5. Check that your 1-Click payment method is valid. To learn more, go to Update Your Fire & Kindle Payment Settings.
6. Make sure that you don’t have a filter selected, or that the filter you’ve selected is appropriate. For example, if you’re looking for a book and you have a Periodical filter enabled, books don’t appear.

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