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Help & Customer Service

# Add Multiple Users to Your Business Account

Business account administrators can add multiple people to their organization’s business account, and organize them into groups, by uploading a .CSV or Excel (.xls or .xlsx) file.

You can add up to 50,000 people with email, group, and role information in a single upload. We support 250 subgroups per group, and a group depth of 11.

To add multiple users:

1. Log in to your business account.
2. From the Account for [business name] dropdown menu, select Business Settings.
3. From the Add people dropdown menu, select Upload list of people.
4. Download the spreadsheet template and fill it out with your information (find guidance under Filling out the spreadsheet, below).
5. When your file is ready to upload, click Browse to find it on your computer and then click Upload file.
6. When the file is processed, we will send you an email containing a link to download and view any errors in your upload. This error report provides a detailed error message for each user such as Invalid Role, User belongs to another Amazon Business account, and so on.
7. On your Business Settings page, a message will display showing the number of people added successfully. Select Invitations to view all the invitations sent.

The people added will receive an email inviting them to create a business user account, and to join the organization's business account.

Filling out the spreadsheet

We support the following roles (these are not case-sensitive):

- Requisitioner
- Administrator
- Punchout User (if you have integrated your eProcurement system for Amazon Business)

A single user can have multiple roles in a group. If a user has multiple roles, list each of them in the Roles column separated by commas.

If the user belongs to multiple groups, create multiple rows for the user, using one row for each group.

To specify subgroups, use a forward slash (/) to separate group and subgroup names in the Group column.

The group path should start with the group you are in. For example, if you are starting in the Acme group and adding a user to a subgroup Marketing, then specify Acme/Marketing in the Group column.

Example:

Email | Group | Role
joe@acme.com | Acme | Administrator
bob@acme.com | Acme | Requisitioner
susan@acme.com | Acme/Marketing | Administrator,Requisitioner,Punchout User
susan@acme.com | Acme/Procurement | Administrator,Requisitioner

Personal email addresses

If any email address entered is associated with a personal Amazon account, the invited person can choose either to convert their existing personal account into a business user account, or to create a new business user account. We recommend creating a new business user account with a different email address. This protects the person’s privacy, and keeps their personal and business purchases and order histories separate.

Association with other organizations

A business user account can only be associated with one organization's business account. If a business user account is already associated with an organization's business account and receives an invitation to join a different organization's business account, they must de-register their business user account from the previous organization before accepting the invitation.

Invitation reminder emails

Invitations expire in 21 days. The administrator can resend invitations to everyone who hasn’t responded by re-uploading the same spreadsheet. The system will ignore people who are already in the business account unless they are part of a different group in the re-upload.

Add people individually

You can add 1-20 people to a business account by using just their email address. Learn how to add people individually.

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