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Help & Customer Service

# Send an Item for Repair

To create a repair label:

1. Go to the Online Returns Center.
2. Select Return Items to display your recent orders.
3. Choose items to return and click Return or replace items or Get Product Support.
4. Select Item is defective or doesn't work in the Why are you returning this? drop-down menu.
5. Describe what's wrong with the item in the Comments section and click Continue. If you provide as much detail as possible, the repairer will be able to diagnose and fix the problem faster. If a repair is possible, you'll be offered it here.
6. Select the address where the repairer should return the item. The original delivery address is selected by default. Select Change Address to choose a different return address.
7. Print out the label and follow all handling and packaging instructions.

Note:

- By submitting your item for repair, you consent to us and the repairer using your contact details in connection with the repair service.
- Before sending the item, remove any passwords or security features from your device and back up any data you want to keep. Data may be deleted during the repair process.
- Be sure to include any accessories (batteries, chargers, etc.) that came with your item.
- Package the item as securely as possible.

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