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Help & Customer Service

# About Freight Forwarders and Hand Carry

Using a freight forwarder to ship or hand-carrying items internationally may result in complications not covered by Amazon.

If a freight forwarding service or hand-carrying is used to ship items internationally, the following applies:

- Amazon won't be responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered to you or a freight forwarder. This means that Amazon isn't able to provide a replacement or a refund for any shipment taken outside of the U.S. by hand-carrying or using a freight forwarding service. If ordering from Amazon.com to deliver to a U.S shipping address, you should refuse the delivery of these goods if they arrive damaged and instruct freight forwarders to do the same.
- If you (or a freight forwarder you so designate) have a U.S. address, purchase goods from Amazon.com to be shipped to a U.S. location, and then subsequently export these goods, you or the designated freight forwarder are considered the exporter of these goods. You or the designated freight forwarder are solely responsible for compliance with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country. Amazon must not be listed on any export documentation (e.g., export declarations, invoices, packing lists, air waybills, etc.). It is your responsibility to ensure the freight forwarder's most up-to-date U.S. address is used.
- If you (or a freight forwarder you so designate) do not have a U.S. residence and purchase goods from Amazon.com to be shipped to a U.S. location, you or the designated freight forwarder may not subsequently export the goods without prior written authorization from Amazon.
- Products that cannot be exported directly from Amazon.com, which you export yourself or through a freight forwarder may not be returned directly to Amazon after being exported. Search for Items Eligible for International Shipping or visit Amazon International Shopping to find items that can be exported directly from Amazon.com.

Products offered for export directly from Amazon.com, which you export yourself or through a freight forwarder may be returned to Amazon, after being exported. In the case, you are responsible for acting as the importer of record and all the costs associated with returning the goods to Amazon. Amazon will not serve as the importer of record on returns that were originally exported by you or a freight forwarder. If you return an item that was originally exported by you or a freight forwarder, you’ll be the exporter from your shipping destination and will be responsible for compliance with all export laws of that country or region. You may locate Amazon's return address by using the Online Returns Center and viewing the Return Mailing Label.

Note: International return labels will not be issued for items exported through a freight forwarder or hand carry. The provided Return Mailing Label is for U.S. domestic shipments only. In order to use an Amazon pre-paid Return Mailing Label in this case, you must first return the eligible goods to a U.S. address. You become the exporter and importer of record of this shipment. Once the eligible goods are returned to a U.S. address, use the Return Mailing Label to return the goods to the Amazon fulfillment center listed on the Return Mailing Label from that U.S. address. Title and risk of loss transfer to Amazon upon receipt of the goods at Amazon's fulfillment center listed on the Return Mailing Label.

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