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Help & Customer Service

# Managing Your Amazon Prints Orders

You can cancel your order within one hour of placement or reorder a previous project.

For prompt delivery, we begin creating your order one hour after you place it.

After you place your order, you will see a timer set to one hour. Once the timer expires, your order starts processing and you're unable to cancel.

If you would like to edit your order, please cancel it within this hour and make the desired changes by going to My Projects.

Cancel
To cancel an order within an hour of submitting it: Go to your Prints Order History.Tip: From Amazon Drive or Prime Photos Account, click on Your Name drop down in upper right corner and select Prints Order History and sign-in. Click Let Us Know, and then click Cancel Order. Note: If you used an Amazon Prints promotional credit to pay for the order, the credit amount will return to your account when you cancel the order, and visible on the Credits tab.

Reorder
To see a list of projects click on Order Prints in Amazon Drive or Prime Photos, sign in then select My Projects. To reorder a project that has been previously purchased: Click on My Projects at the top left hand side of the page. Click on the previously purchased project to reorder. Make any changes. (Example: edit project, revise an address, payment method, or shipping speed.) Click Add to Cart.

Track
To track your order: Go to your Prints Order History.Tip: From Amazon Drive or Prime Photos Account, click on Your Name drop down in upper right corner and select Prints Order History and sign-in. Click on Tracking Number.

If you experience any issues contact us within 30 days of receiving the order and we'll work with you to make it right.

Note: Damage during order production is rare; in some cases, we may ask you to submit an image of the damage.

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