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Help & Customer Service

# Amazon FreeTime Web Browser FAQs

## 1. What is Amazon FreeTime web browser?

Amazon FreeTime web browser is a browser built from the ground up to give kids a personalized and age-appropriate web experience. The web browser limits access to only permitted websites and web videos so parents know what content their child is accessing online.

## 2. Do all Amazon FreeTime users have access to the web?

Yes, Web Browser is automatically turned on for all child profiles. A parent can choose to turn off web browser access for the child to block access to permitted websites and web videos. You can enable or disable the Amazon FreeTime web browser in Amazon Parent Dashboard > Child > Settings > Modify Web Browser device or on the device in Amazon FreeTime Settings > Web Settings > Enable Web Browser.

## 3. What web content is accessible through Amazon FreeTime web browser?

Once enabled, Amazon FreeTime web browser permits access to a curated set of thousands of web videos and websites that have been screened and approved with input from the Amazon FreeTime team, and parents like you. Parents are also free to add websites and web videos they have reviewed.

## 4. How does Amazon select its curated web content?

Amazon curates this set of content with input from parents like you, and the Amazon FreeTime team reviews each website and web video for age-appropriateness.

## 5. Will Amazon’s curated web content change over time?

Yes. Amazon adds websites and web videos continuously to give your child new and more current content. Amazon may also remove websites or web videos; for example, if Amazon deems the content is no longer suitable for kids. Amazon FreeTime web browser will filter web content and make personalized recommendations based on your child’s age and content preferences.

## 6. How can I review Amazon’s curated set of web videos and websites?

Amazon FreeTime web browser organizes the web content that your child can access by themed character tiles. In Amazon FreeTime web browser, click on these various character tiles to review Amazon’s curated set of websites and web videos. You can also review the sites and web videos your child has visited by going to Amazon FreeTime Settings > Web Settings > View Your Child’s Web History.

## 7. How can I permit access to additional web videos and websites?

You can permit access to additional web videos and websites on device in Amazon FreeTime Settings > Manage your Child’s Content > Add Content > Add Websites or Add Videos from the Web. Your permission operates at a domain level; for example, if you allow disney.com, your child will have access to games.disney.com, video.disney.com, music.disney.com and all other webpages under the disney.com domain.

## 8. Can I permit access to Google, Bing or other popular search engines?

No. Permitting access to a search engine would allow your child to see the search engine’s homepage, but would not let your child follow the overwhelming majority of links returned by a search. Search results may also include inappropriate content. For these reasons, Amazon FreeTime web browser does not permit access to Google, Bing, Yahoo or other popular search engines.

## 9. Can I permit access to Amazon.com or other Amazon affiliated websites?

No.

## 10. What happens if my child attempts to access a blocked web video or website?

When attempting to access a blocked web video or website, your child will encounter a message to try something else. You can see what web videos and websites are viewed and attempted on device in Amazon FreeTime Settings > Web Settings > View Your Child’s Web History. This allows you to permit access to a site that was previously blocked and provides parents detailed information about what their child is doing (or attempting to do) online.

## 11. How can I revoke access to web videos and websites?

You can revoke access to any web video or website that you’ve previously permitted on device in Amazon FreeTime Settings > Remove Content > Remove Websites You’ve Added or Remove Videos You’ve Added from the Web. You can also revoke access to the entire set of curated web content on device in Amazon FreeTime Settings > Web Settings >Limit Web Content, but you cannot remove individual items from this curated set.

## 12. How do I report inappropriate web content?

There is a chance that your child will view content on permitted web videos and websites that you find objectionable. You can report any curated website or video that you do not believe is appropriate for kids to Amazon Customer Service by using the Contact Us form here. The Amazon FreeTime team will review these reports as part of its ongoing effort to provide age appropriate content.

## 13. Will my child see advertisements in Amazon FreeTime web browser?

Advertisements may appear on web videos and websites, but Amazon FreeTime web browser prevents click-through of any separately hosted advertisements. We weigh the presence of advertisements in our curation process, preferring websites that do not have advertisements. The browser also uses Do Not Track (DNT) functionality to request that websites not display advertisements based on browsing or search history. Websites may choose to ignore these requests.

## 14. Does Amazon FreeTime web browser allow third-party websites to use cookies?

Yes. Certain cookies perform essential functions on websites that can make it easier to browse the web. Cookies might be used, for instance, to save the progress in an online game or as a means of authentication used by web servers to know whether a user is properly logged in.

To limit use of cookies to these essential functions, Amazon FreeTime web browser automatically deletes cookies and other device cached data with each visit to a new web domain and when exiting the browser. Other data collected by third party websites and advertisers will be subject to any privacy notices or other applicable terms that the third party may provide to you, and will not be subject to the Amazon.com Privacy Notice.

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