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Help & Customer Service

# Electronics Condition Criteria

During the trade-in submission process, you will answer questions about the condition of your electronic item. The condition descriptions outline the minimum condition criteria that is accepted for trade-in.

Phones must at least meet the following guidelines to be accepted for trade-in:

- Device must match the product title and version, carrier, size, and color selected
- Device is not being financed through your carrier
- Device has been unlocked and deregistered from your online account (e.g. iCloud). For instructions, visit Unlock or Deregister Your Device for Trade-In.

Tablets must at least meet the following guidelines to be accepted for trade-in:

- Device must match the product title and version, size, and color selected
- Device is not being financed through your carrier
- Device has been unlocked and deregistered from your online account (e.g. iCloud). For instructions, visit Unlock or Deregister Your Device for Trade-In

Bluetooth Speakers must at least meet the following guidelines to be accepted for trade-in:

- Device must match the product title and version, size, and color selected

Kindle E-readers must at least meet the following guidelines to be accepted for trade-in:

- Device must match the product title and version, size, and color selected

Echo & Alexa Devices must at least meet the following guidelines to be accepted for trade-in:

- Device must match the product title and version, size, and color selected

Streaming Media Players must at least meet the following guidelines to be accepted for trade-in:

- Device must match the product title and version, size, and color selected

Home Security devices must at least meet the following guidelines to be accepted for trade-in:

- Device must match the product title and version, size, and color selected
- Device has been unlocked and deregistered from your online account (e.g. Ring, Google Nest, etc.). For instructions, visit Unlock or Deregister Your Device for Trade-In

Note: Please ensure that you have backed up all personal data on a device before shipping. To ensure customer privacy, any data remaining on accepted items with on-device storage will be wiped upon inspection. If a SIM card or similar data storage is discovered in a device, it is destroyed upon acceptance of the item.

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