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Help & Customer Service

# Document Requests

Under certain circumstances, Amazon may need to request additional information from you to verify your identity or to satisfy other applicable laws related to commercial transactions.

You may have reached this page from an email sent to you with a request for additional information.

Your privacy is important to us. To allow us to verify your account and restore access, upload copies of the following documentation for the persons or business named in the e-mail notification we sent to you here.

As an individual, provide:

- A copy of an unexpired passport or other government issued identification (for example, driver's license)
- Proof of address, such as a recent utility bill (if the address on your passport or government issued identification is not current)

As a business, provide:

- A copy of the acknowledgment letter from the IRS, or your assignment of an Employer Identification Number (EIN), or a document stating that your organization is registered with the Secretary of State.
- A copy of an official letter mailed to your business at its physical location in the US (for example, a bank statement, utility bill, etc).

Note: Until we receive this information from you and are able to complete our review, you will be unable to access your account. If you can no longer find the notification e-mail or you have questions or concerns, please contact us at account-confirmation@amazon.com.

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