Skip to main content
Help & Customer Service

# Return a Package at an Amazon Hub Locker

Certain return packages are eligible to be dropped off at an Amazon Hub Locker. If this option is available, it will appear in our Online Returns Center when you go to return the item. If you select this option, you will be shown a map and have the opportunity to select a nearby Locker location.

To return a package at an Amazon Hub Locker:

1. Visit the Online Returns Center to submit a return request.
2. After you submit your return request in the Online Return Center, you will receive a Locker dropoff code via e-mail. Take the unique code to your locker location.
3. Enter your code into the touch screen display and follow the instructions on the screen.

Note:

- Your locker is available until the close of business on the following business day. Although a locker cannot be guaranteed after that time, you can still go to that Locker location to see if space is available for your return for up to 30 days after your reservation.
- If no lockers are available after your reservation expires, you can cancel your return request and then create a new return request for the dropoff of your choice. Or, you can pay for the return postage and send it to the address on this label. To cancel your return, go to Your Orders, choose View return/refund status and click Cancel this return. To start a new return in the Online Returns Center, click Return items.
- Securely package and label your return. Your package should be smaller than 18x14x12 inches so that it fits in the Locker.
- Amazon.com isn't responsible for any personal items or items not related to the return left in the locker.

Was this information helpful?

Yes No

Thank you for your feedback.

Please select what best describes the information:

This information is confusing or wrong
This isn't the information I was looking for
I don't like this policy
Submit

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.

Go