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Help & Customer Service

# Amazon Trade-In Terms & Conditions

By participating in the trade-in program (the "Program"), you agree to these terms and conditions (collectively, "Program Terms"). Please note that your participation in the Program is also governed by the agreements listed and linked below, as well as all other applicable terms, conditions, limitations, and requirements on the Amazon.com website, including those stated in Frequently Asked Questions and Help pages, all of which (as changed over time) are incorporated into these Program Terms. Please read these Program Terms carefully.

- Conditions of Use
- Amazon Privacy Notice

## General Terms

- Each trade-in order is limited to a maximum value of $1800. If you want to trade in items with a value greater than $1800, you must make multiple trade-in orders.
- Items you submit for trade-in through the Program must be shipped only from the United States, and you must have a physical address located in the United States. Products shipped from outside the United States may not be accepted or returned.
- You must unlock or deregister any devices submitted for trade-in from cloud services prior to shipping the device. For instructions on how to unlock or deregister your device, please visit Unlock or Deregister Your Device for Trade-In.
- You must back up all personal data on a device before shipping. Accepted items with on-device storage will have their data wiped upon inspection. If a SIM card or similar data storage is discovered in a device, it is destroyed upon acceptance of the item.

## Payment and Terms

Items we accept will be purchased from you, and you will be paid for the items with an Amazon.com Gift Card(s) issued for the value of your trade-in (subject to adjustment as noted below in the Downgrades, Trade-In Value and Instant Payment sections). Amazon.com Gift Cards are subject to the Amazon.com Gift Card Terms & Conditions. The Amazon.com Gift Card(s) will be deposited directly into your Amazon.com account. You will not be entitled to any other payment for items you submit for trade-in using the Program. You will not receive any payment for items that are not received by Amazon (subject to the Instant Payment terms below).

If at the time of purchase of any device you are submitting for trade-in, you elected to pay for such trade-in item in monthly payments, any remaining payments must be paid in accordance with the monthly payment offer terms regardless of whether your item is accepted for trade-in.

In the event that you submit a trade-in and receive a promotional discount towards the purchase of a new device, this offer may, in some limited cases, not be combined with other offers. Proceed to checkout from your Shopping Cart to confirm whether a promotion has been applied.

## Cancellation

We reserve the right to cancel any trade-in in our sole discretion, including without limitation if certain quantity limits are reached. If we cancel a trade-in that you have already shipped, we will return the item to you at no additional cost. You may cancel a trade-in submission at any time until we have received the trade-in items by visiting Your Trade-In Account. You will not receive any payment for a canceled trade-in (subject to the Instant Payment terms).

## Termination

We may terminate your participation in the Program at any time in our sole discretion, including without limitation if you submit items for trade-in that do not meet the condition criteria you specify or are counterfeit or stolen. We may also suspend or terminate the Program at any time without notice to you. Our failure to insist upon or enforce your strict compliance with these Program Terms will not constitute a waiver of any of our rights.

## Criteria and Acceptance

Items you submit for trade-in using the Program are subject to acceptance by us, and may be purchased by us or a third-party merchant participating in the Program. Submissions must be sent to us within (a) for Books, Textbooks, Cell Phones, Video Games, Consoles, and Accessories, 7 days from trade-in submission, (b) for Electronics (excluding Cell Phones), 14 days from trade-in submission and (c) for an any submissions containing items from both (a) and (b), 14 days from trade-in submission.

The items you submit must meet Product Condition Criteria as found on the Amazon Trade-In page, as determined by us in our sole discretion, or such items will be rejected.

## Rejected Items

Items failing to meet the Product Condition Criteria or otherwise unacceptable for any of the reasons listed below will be rejected ("Rejected Items"). Rejection reasons and return package tracking progress can be viewed from Your Trade-In Account. You will not receive any payment for Rejected Items and such items will be returned to you, subject to the following exceptions:

- We will not return the following Rejected Items to you: Undeliverable or Counterfeit items. We will dispose of Undeliverable or Counterfeit items in our sole discretion.
  - "Undeliverable" items are Rejected Items that we attempted to return to you, but were returned by the carrier back to us as undeliverable.
  - "Counterfeit" items are Rejected Items that match the exact version displayed in the Trade-In Storefront, but are counterfeit reproductions of the originals.
- We may, in our sole discretion, dispose of or return to you the following Rejected Items: Extra, Damaged, or Incomplete items.
  - "Extra" items are Rejected Items received by us but not on the trade-in list.
  - "Damaged" items are Rejected Items that match the exact version displayed in the Trade-In store but are not in an acceptable condition, as determined by us in our sole discretion.
  - "Incomplete" items are Rejected Items that are missing any required components, as specified in the Product Condition Criteria (such as specified accessories) that were included with the original item.
- We may, in our sole discretion, dispose of, accept or return Incorrect trade-in items.
  - "Incorrect" items are Rejected Items that do not match the exact version displayed in the Trade-In store.
  - If the Incorrect item is eligible for trade-in, we may provide you with an Amazon.com Gift Card(s) in the amount of the TIV for the Incorrect item instead of disposing of or returning the Incorrect item to you (subject to adjustment as specified in the "Instant Payment" section below).
- We may not return items to you if the number of Rejected Items received from you reaches a limit that is determined by us in our sole discretion.

## Downgrades

"Downgraded" items are items that are graded in a lower acceptable condition than what was specified during the submission. If the item was Downgraded to a lower condition that is still eligible for trade-in and, at the time of your submission, you opted to receive the lower TIV rather than have the item returned to you, then you will receive an Amazon.com Gift Card(s) in the amount of the TIV for the lower condition. If you did not opt to receive the lower TIV, we will return the Downgraded items to you.

## Trade-In Value

We cannot confirm the trade-in value (TIV) of an item until we receive your trade-in. Despite our best efforts, a small number of the items in our catalog may display an inaccurate TIV. If the correct TIV of an item is lower than the stated TIV, we may, at our discretion, either contact you for instructions on whether you wish to submit the trade-in at the correct TIV or cancel your trade-in and notify you of such cancellation. If your trade-in is cancelled due to an incorrect TIV, we will return the item to you at no additional cost. You will not receive any payment for the returned item.

## Instant Payment

Instant Payment may be offered on eligible trade-ins. If your submission is eligible for and you choose to participate in Instant Payment for your trade-in items, you will receive Amazon.com Gift Card(s) in the amount of the TIV at the time you initiate a trade-in. Eligibility for Instant Payment is determined at our sole discretion and may change at any time without notice. Instant Payment requires that you have a valid payment method which you have the legal right to use. The following additional terms apply to Instant Payment submissions:

- If you selected Instant Payment and we have delivered you an Amazon.com Gift Card(s) in the amount of the TIV, then you authorize us to revoke the Amazon.com Gift Card(s) and/or if all or part of the Amazon.com Gift Card is used, charge your payment method for the full amount of the Amazon.com Gift Card(s) if:
  - you cancel the trade-in request;
  - the trade-in(s) is/are not received:
    - with respect to Electronics, Video Games, Consoles, and Accessories, within 35 calendar days of submission of the trade-in on Amazon.com; and
    - with respect to Books and Textbooks, within 25 calendar days of submission of the trade-in on Amazon.com;
  - the trade-in item(s) is/are Rejected Item(s); or
  - the trade-in item is a Downgraded item with a lower TIV and, at the time of your submission, you opted to receive the lower TIV rather than have the item returned to you.
- If you selected Instant Payment and received a promotional credit toward the purchase of a new Amazon device and (i) you cancel the trade-in, (ii) your trade-in is not received within 35 calendar days, or (iii) your trade-in is a Rejected Item, then you authorize us to charge your payment method for the amount of the promotional credit used.
- We will not be liable for any charges, interest, or other fees incurred by as a result of Amazon charging your payment method for the Amazon.com Gift Card(s) or amount of the promotional credit.
- In the event your payment method must be charged but the transaction cannot be completed successfully, we reserve the right to pursue any available remedies.
- We may limit or restrict the number and amount of Instant Payment trade-ins you can place in our sole discretion.

## Term Changes

We may in our discretion change these Program Terms, Amazon.com's Conditions of Use and Privacy Notice, or any aspect of the Program, at any time without notice to you. If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. Your continued participation in the Program after the effective date of any revisions constitutes your acceptance of the terms.

## Legal Title and Risk of Loss

You represent and warrant that you have the legal right to sell all items you submit for trade-in using the Program, that the items are not counterfeit or stolen, and that your submission of them complies fully with the Program Terms. We may use a stolen goods database to determine if submitted items were ever reported stolen. Amazon does not take title to or assume risk of loss for items submitted for Trade-In unless we receive and accept such items.

## Disputes

Any dispute or claim arising from or relating to the Program Terms or the Program is subject to the binding arbitration, governing law, class-action waiver, disclaimer of warranties, limitation of liability, and all other terms in the Amazon.com Conditions of Use. You agree to be bound by those terms by participating in the Program.

## Disclaimer of Warranties and Limitation of Liability

WITHOUT LIMITING THE DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY TERMS IN THE AMAZON.COM CONDITIONS OF USE, OUR TOTAL LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED THE TRADE-IN VALUE OF YOUR SUBMISSION. THIS LIMITATION OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE CANCELLATION OR TERMINATION OF ANY TRADE-IN SUBMISSION.

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