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Help & Customer Service

# Register Your Fire Phone

In order to use your Fire phone, register it to your Amazon account.

Registration issues can often be caused by incorrect passwords. If you are receiving a password error or if you've forgotten your password, you can request a personalized "password reset" link.

Forgot Your Password

1. From Settings, tap My Accounts.
2. Tap Register your phone.

   Note: If your phone is already registered to an Amazon account, you will see the option to Deregister your phone. Tap this option to go to the My Accounts screen and verify that your phone is registered to the desired account. If you'd like to register your phone to another Amazon account, tap Deregister. After you deregister your phone from your Amazon account, you won't be able to access items stored in the Cloud or items previously downloaded through other Amazon devices or applications.

3. Tap Register.
   - If you already have an Amazon account: Enter your Amazon account information, and then tap Register.
   - If you do not have an Amazon account: Tap Start Here, and then follow the instructions to set up a new Amazon account.

## Deregister Your Phone

Deregister your Fire phone if you would like to register it to a different account or if you no longer want to use it to purchase books, apps, games, music, movies, TV shows, and other digital content. You can deregister directly from your device or from a computer.

Important: After you deregister your phone from your Amazon account, you won't be able to access items stored in the Cloud or items previously downloaded through other Amazon devices or applications.

1. From your device:
   1. From Settings, tap My Accounts.
   2. Tap Deregister your phone, and then tap Deregister.
2. From a computer:
   1. Go to Manage Your Content and Devices (Manage Your Content and Devices), and then click Manage Your Devices.
   2. Under Devices, select your Fire phone, and then click Deregister.
   3. To confirm, click Deregister again.

After deregistering, you can register your phone to another Amazon account.

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