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Help & Customer Service

# Can't Connect to Wi-Fi

If you can't connect to a Wi-Fi network on your Kindle Fire, follow these steps. Help for Kindle Fire (2nd Generation), Kindle Fire HD 7" (2nd Generation), and Kindle Fire HD 8.9" (2nd Generation).

Before you begin, make sure that:

- Other devices in your home can connect to your network. If they can't connect, you may need to contact your Internet service provider for additional help.
- Airplane Mode is off. To check, swipe down from the top of the screen and tap Wireless. If Airplane Mode is On, tap Off to enable wireless connectivity.
- You know your Wi-Fi password. If you've forgotten or don't know your Wi-Fi password, you may need to refer to your router manufacturer or Internet service provider.
- Your device is on the latest software version. You can install the latest software version wirelessly if you're able to connect to a more stable network, or download and transfer the software update to your device via USB. To learn more, go to Device Software Updates.

Next Steps:

1. Restart your Wi-Fi connection on your device. Swipe down from the top of the screen and tap Wireless, and then tap Wi-Fi. Next to Wi-Fi, tap Off, then tap On.

2. Restart your device. Press and hold the Power button for 40 seconds or until the device restarts automatically. If your device restarts automatically before 40 seconds has passed, release the Power button. If your device does not automatically restart after 40 seconds, press the Power button to turn it on.

3. Move closer to your router. From your device, check if you can connect to your Wi-Fi network. If your network doesn't appear in the list, tap Scan from the Wi-Fi menu. If you still don't see your preferred network, you can add it manually to your device. To learn more, go to Add a Wi-Fi Network Manually.

4. Use Channel 1-11. Check that your wireless router is set to use a Wi-Fi channel from 1 to 11. Please refer to your Internet service provider, if they provided your wireless router, or the router manufacturer, for additional help.

5. Restart your router and modem. Unplug your modem and router, wait a full 30 seconds, and then plug the modem in. After your modem turns on, plug in your router and wait for it to turn on.

If you still have issues, refer to your Internet service provider for additional help.

Related Help Topics

- Connect to Wi-Fi
- Can't Find Wi-Fi Password to Register Amazon Device

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