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Help & Customer Service

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#### Getting Started

- Download the Alexa App
- Set Up Your Echo
- What Do the Lights on Your Echo Device Mean?

#### Wi-Fi and Bluetooth

- Update the Wi-Fi Settings for Your Echo Device
- Pair Your Phone or Bluetooth Speaker to Your Echo Device
- Remove Paired Bluetooth Devices from Your Echo Device

#### Device Software and Hardware

- Alexa Device Software Versions
- Check Your Echo Device's Software Version
- Update the Software on Your Echo Device
- Change Your Echo Device's Name

#### Troubleshooting

- Set Up Doesn't Work on Your Echo Device
- Echo Device Is Having Bluetooth Issues
- Echo Device Is Having Wi-Fi Issues
- Alexa Doesn't Respond on Your Echo Device
- Restart Your Alexa Enabled Device
- Deregister a Device
- Reset Your Echo (1st Generation)
- Reset Your Echo (2nd Generation)

#### Learn More

- Alexa Help Videos
- ›Alexa Features Help
- Alexa and Alexa Device Terms, Warranties, and Notices
- Alexa Privacy Hub

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