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Help & Customer Service

# Amazon Photos & Amazon Drive

#### Service & Features

- What Is Amazon Photos?
- What Is Amazon Drive?
- What Is the Difference between Amazon Photos and Amazon Drive?
- What Are the Different Amazon Photos Features?
- Add Photos in Family Vault Using the Android App
- Add Photos in Family Vault Using the iOS App
- Add Photos in Family Vault Using a Web Browser
- How Does Image Recognition Work?

#### Download & Upload

- Download Photos and Videos Using the Android App
- Download Photos and Videos Using the iOS App
- Download Photos and Videos Using a Web Browser
- Upload Photos and Videos Using the Android App
- Upload Photos and Videos Using the iOS App
- Upload Photos and Videos Using a Web Browser
- Activate Auto-Save on Amazon Photos Android App
- Activate Auto-Save on Amazon Photos iOS App
- Activate the Backup Option on Amazon Photos Desktop App

#### Managing Amazon Photos & Amazon Drive

- Delete Photos and Videos Using the Android App
- Delete Photos and Videos Using the iOS App
- Delete Photos and Videos Using a Web Browser
- Delete Photos and Videos Permanently Using a Web Browser
- Recover Deleted Photos and Videos Using a Web Browser
- File Requirements for Amazon Photos and Amazon Drive
- Modify Incorrect Photos Tags

#### Troubleshooting

- Find Missing Photos and Videos
- Issues Uploading or Downloading Photos or Videos with Amazon Photos
- Resolve Amazon Photos App Errors
- Sign out from an Amazon Photos Mobile App

#### Storage & Plan

- Cancel Amazon Photos Plan Using a Web Browser
- Get More Storage for Videos and Photos Using a Web Browser
- What Are the Different Amazon Photos and Amazon Drive Storage Plans?
- Why Have I Been Charged for Amazon Photos?
- View Your Used and Available Storage

#### Terms & Conditions

- Amazon Photos Terms of Use
- Amazon Photos Third Party Licenses
- Amazon Photos Referral Program Terms and Conditions
- Notice to Illinois Residents
- File Retention Policy

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