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Help & Customer Service

# Issues While Playing Prime Video Titles

What to do when Prime Video titles won't play or if you see error codes such as 1007, 1022, 7003, 7005, 7031, 7135, 7202, 7203, 7204, 7206, 7207, 7230, 7235, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003, 9074.

- Restart your device.
- Ensure that your device or web browser has the latest updates.
- Pause other internet activity – especially if other devices are using the network at the same time.
- Check your internet connection.
- Disable any VPN or proxy servers.

If none of the above resolve your issue, your IP address may be incorrectly registered. Internet Service Providers - to unblock IP addresses, please contact D2C2-ISP-Support@amazon.com with details of affected IP ranges and a point of contact from your organization.

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