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# Troubleshoot Smart Home Cameras on Alexa

If you're having trouble using your smart home camera with Alexa, here are some solutions that might help.

## Restart your devices

Disconnect the power cord for your Amazon devices, and then plug it back in.

## Complete camera setup

Here are some things to check:

- Make sure you're using a compatible camera, and trying to view the feed on a supported device. You can learn more about cameras that work with Alexa at https://www.amazon.com/alexasmarthome.
- Confirm that your smart home camera is powered on, and check the battery or power supply.
- Complete setup through the camera manufacturer's companion app or website. You may need to install available software updates for your camera.

For information about supported Amazon devices to view your camera feed, go to Use Smart Home Cameras with Alexa.

## Check your Internet connection

Check to see your camera is connected to the same Wi-Fi network as your Amazon devices. Then try streaming other content (such as music):

- If you're having trouble streaming other content, there may be an issue with your Internet connection. To learn more about Internet connection issues:
  - Amazon Fire TV devices: Can't Connect Fire TV to Wi-Fi
  - Echo devices: Your Echo Device Doesn't Connect to Wi-Fi
- If you're only having trouble streaming your camera feed, there may be an issue with the camera's network settings. Contact the manufacturer for guidance on your camera.

## Relink your camera

Check that Alexa was able to discover your camera. You can also follow these steps if Alexa asks you to relink your camera or tells you that the login for your camera has changed. In the Alexa app:

1. Go to the menu, and select the Devices icon .
2. Check to see that your camera is listed. If not, select the "+" icon so Alexa that can look for your camera again. You can also say, "Discover my devices."
3. Under the Your Smart Home Skills section, confirm that you've enabled the correct skill for your camera. The skill name should match your camera manufacturer.

For more help, try our Smart Home forum.

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