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Help & Customer Service

# About Warranty Repairs

Warranty repairs are available for some products sold directly by Amazon.com and covered under a manufacturer warranty. The third-party repair service providers are authorized by the manufacturer, and can usually fulfill requests within 14 days.

## Manufacturer warranty coverage

Manufacturer warranties may not apply in all cases, depending on factors like the use of the product, where the product was purchased, or from whom you purchased the product.

If you'd like a copy of the manufacturer warranty for a product found on Amazon.com, you can contact the manufacturer directly or visit their website for more information. Review the warranty carefully, and contact the manufacturer if you have any questions.

## How to send an item for repair

Send the item directly to the third-party repairer using the instructions found here.

Note:

- Shipping to the repair center is free.
- Return shipping is free if your item is covered under the warranty.

- Return shipping is also free if the repair is not covered under warranty and you decide not to have a third-party repair your item.
- When the third-party repairer receives your item, you'll receive a confirmation email. The item will be inspected and the issue diagnosed. If the defect is covered by the manufacturer warranty, the item will be repaired free of charge and returned to you.
- Repairs usually take up to 14 business days (including delivery time), but may take slightly longer.

- If the problem isn't covered by the manufacturer's warranty, or if the warranty is voided (for example, the item was accidentally damaged), you'll be contacted by the repairer with a repair estimate.
- You can decide whether to ask the repairer to proceed with the repair at an additional cost, or have the item returned to you free of charge. Payment for such repairs, including any applicable delivery charges, are made directly to the repairer.
- Repairs usually take up to 14 business days (including delivery time), but may take slightly longer when new parts need to be ordered by the repairer from the manufacturer.
- You can check the status of your repair by selecting View Repair Status on the Your Orders page by following the instructions in the repair confirmation email you receive or via the following website, once one business day has passed since the creation of your label.

ComputerCare (Dell and Lenovo Desktop/Laptop PC's)

- Contact: https://computercare.net/amazon-support/
- Terms of Service: http://computercare.net/terms-of-service/
- More Information: Enter your Work Order # (RMA provided in your repair request confirmation email) and your email address.

ACER (ACER Desktop/Laptop/Chromebook/Tablet/Netbook/Cloud Computer PC's)

- Contact: https://customercare.acer.com/customercare/CaseStatus.aspx
- Terms of Service:https://www.acer.com/ac/en/US/content/standard-warranty
- More Information: Select the option to search via Case ID and enter the RMA provided in your repair request confirmation email

Precision Camera (Sony, Nikon, Olympus, Pentax, Ricoh cameras)

- Contact: https://www.precisioncamera.com/repair-status-lookup.php
- Terms of Service: https://www.precisioncamera.com/terms-conditions.html
- More Information: Enter your service order number or phone number.

Micro (Audio receivers, Samsung, Yamaha, Sony, Onyko)

- Contact: https://www.ingrammicroservices.com/itad/lifecycle-support-services/

Atlanta Computer Sales (ASUS Laptops, Desktops, Notebooks)

- Terms of Service:

  http://www.acsmedihealth.com/ACSTermsConditions.pdf

- Contact: https://www.acsmedihealth.com/contact-1

- Contact Email: info@acs-ebiz.com

- Contact Phone: +1 800-488-3304 (Operation Hours M-F 8am to pm EST)

MSI (MSI laptops)

- Terms of Service:https://us.msi.com/page/warranty/
- Contact: https://us.msi.com/page/service-location-new

- Contact Email: GilbertH@msi.com

- Contact Phone: +1 888-447-6564 (Operation Hours M-F 8am to pm PST)

MobilTech (Huawei Phones and Watches)

- Terms of Service: http://www.mobiltechglobal.com/
- Contact: http://www.mobiltechglobal.com/

- Contact Email: zach.dean@mobiltechglobal.com

- Contact Phone: +1 (817) 838-4222 (Operation Hours M-F 8am to pm CST)

DecisionOne (HP Laptops, Desktops, Epson Printers, Motorola Phones)

- Terms of Service:https://decisionone.com/asset-lifecycle-management/#breakfix
- Contact: https://decisionone.com/contact-decision-one/

- Contact Phone: +1 614-883-0214 (Operation Hours M-F 8am to pm EST)

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