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Help & Customer Service

# Resolve a Declined Payment

If your order is on hold due to a payment issue, there are several things you can check to resolve the declined payment.

If your payment method has been declined, do one of the following:

- Confirm your credit card number, expiration date, billing address, and phone number were entered correctly in Your Account.

  Note: The billing address and phone number entered must match those associated with your credit card.

- Contact your bank:

  Note:

  - Check with your bank about adjusting daily withdrawal or purchase limits. Payment declines may be due to these limits set by your bank.
  - After contacting your bank, you can retry your payment method by clicking Order Details on the impacted order in Your Order. From there, click Retry or edit credit card.
- Contact your Benefits Administrator:
  - If your card is a Flexible Spending Account (FSA) or Health Savings Account (HSA), you should contact your benefits administrator. Payment declines may be due to limitations set by your account or lack of available funds.
  - The number you should contact is typically found on the back of your FSA or HSA card.

For more information about changing the payment method on an open order, go to Add & Manage Payment Methods.

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