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Help & Customer Service

# Alexa App Doesn't Work

If you're unable to open the Alexa app, here are some common solutions that may help.

## Compatibility Access the Alexa app using:

- Fire OS 3.0 or higher
- Android 5.0 or higher
- iOS 9.0 or higher
- Desktop browsers by going to: https://alexa.amazon.com

## Mobile Devices

After you verify your device is compatible, here are some solutions you can try:

1. Force close the app.
2. Restart your phone or device.
3. Uninstall and reinstall the app.

Note: Uninstalling the app disables previously enabled operating system level feature permissions. Once you have finished reinstalling the app, please revisit each feature and re-enable any relevant permissions.

## iOS

You can learn more about performing these troubleshooting steps here:

- https://getsupport.apple.com/

## Android

- https://support.google.com/android/

## Web Browser

1. Reload the web page.
2. Clear the cache and cookies from your browser. When you clear the cache and cookies, this removes any website settings (such as usernames and passwords) from your browser.
3. Close your web browser and open it again.

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