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Help & Customer Service

# Prime Video

Get help using and troubleshooting common issues with Prime Video.

#### Popular Topics

- Install Prime Video on Your Devices
- Do I Need an Amazon Prime Membership to Use Prime Video?
- Why Do I Have to Pay for Some Titles?
- Cancel Your Prime Video Channel Subscription
- Parental Controls on Prime Video
- Watch Prime Video on Chromecast
- Cancel an Accidental Purchase

#### Setting Up Prime Video

- Install Prime Video on Your Devices
- Is Prime Video Included with Amazon Prime?
- Why Do I Have to Pay for Some Titles?
- Do I Need an Amazon Prime Membership to Use Prime Video?
- What is IMDb TV?
- Watch Prime Video on Chromecast
- Download Prime Video Titles
- Parental Controls on Prime Video
- Set up a Prime Video PIN
- Set up Restrictions on Prime Video
- Accessibility Features on Prime Video
- Turn on Subtitles or Captions on Prime Video on Connected Devices
- Turn on Subtitles or Captions on Prime Video on Web, Amazon Devices and Mobile Devices
- Select Alternative Audio Tracks or Audio Descriptions on Prime Video on Connected Devices
- Select Alternative Audio Tracks or Audio Descriptions on Prime Video on Web, Amazon Devices and Mobile Devices
- Maturity Ratings
- Cancel My Prime Subscription

#### Troubleshooting

- Issues While Playing Prime Video Titles
- Issues with Prime Video Payment and Order Errors
- Issues with Prime Video PIN Errors
- Issues during Sign In or Sign Out on Prime Video
- Issues with Prime Video Promotional Codes and Gift Cards
- Can I Watch Prime Video If I Travel Abroad?
- Cancel an Accidental Purchase

#### Supported Devices

- Smart TVs with the Prime Video App
- Amazon Devices with the Prime Video App
- Mobile Devices with the Prime Video App
- Games Consoles with the Prime Video App
- Blu-Ray Players with the Prime Video App
- Set Top Boxes and Media Players with the Prime Video App
- Prime Video System Requirements for Computers

#### Prime Video Channels

- What Is Included with Prime Video Channels?
- Why Do I Have to Pay Extra for Prime Video Channels?
- Problems Watching Prime Video Channels While I Travel
- Issues Accessing Channel Subscriptions from External Providers
- Issues Watching a Prime Video Channel on My Comcast Xfinity or Cox Contour Device
- Cancel Your Prime Video Channel Subscription

#### Terms & Conditions

- Service Provider Info, Terms & Policies
- Third Party Software

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