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Help & Customer Service

# Troubleshoot Smart Home Device Discovery Issues

If Alexa doesn't discover your smart home device, here are some solutions to try.

## Check for device or setup issues

Try these steps first:

- Make sure that your smart home device is compatible with Alexa. Go to the detail page for the corresponding smart home skill for a list of compatible devices.
- Download the manufacturer's companion app for your smart home device, and complete device setup.
- Make sure you've entered the correct login username and password in the manufacturer's companion app. Mobile devices default to capitalizing the first letter of a word when typing in a field box. If your password doesn't start with a capital letter, make sure the mobile app doesn't accidentally capitalize it. Also, make sure there's no blank space before or after the username.
- Enter https://alexa.amazon.com/ into a web browser and try completing the setup there.
- Restart your Alexa device and your smart home device.
- Disable and re-enable the skill for your smart home device in the Alexa app.
- Disconnect your smart home device using the Disable option for your device in the Alexa app. Then, re-enable your smart home device again.
- Download and install any software updates available for your devices.

Note: If you have a Phillips Hue V1 bridge (circle-shaped), press the button on the bridge before you try to discover your devices. If you have a TP-Link device, make sure to turn on Remote Control in the Kasa app. If you are re-linking a Harmony device, select Welcome Back on the YOUR SETTINGS HAVE BEEN RESTORED page. Then make your updates, and select Link Account.

## Connect to the same Wi-Fi network

Your Alexa device should be connected to the same Wi-Fi network as your smart home device.

You can check or change the Wi-Fi settings in the Alexa app:

1. Select the Devices icon .
2. Select your device.
3. Select Change next to Wi-Fi Network.
4. Follow the on-screen instructions to update your Wi-Fi information.

Note: Some smart home device only work with 2.4 GHz Wi-Fi band connections. Check with your smart home device manufacturer for more information.

## Turn on SSDP / UPnP on your router

Use your computer to update your router settings. If you need more information, your router manufacturer is in the best position to help.

## Discover your devices again

Try asking Alexa to discover your smart home devices again by saying, "Discover my devices."

For more help, try our Smart Home forum.

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