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# Switch to Fire Phone FAQ

1. What devices are compatible with the AT&T Mobile Transfer app?

   A full list of supported phones can be found here.

2. What do I do if my phone is not compatible with a content migration app (such as Amazon Transfer Assist or AT&T Mobile Transfer)?

   Please visit your carrier store and have a sales representative help you migrate your contacts, photos, and videos.

3. Which contacts are transferred with Amazon Transfer Assist?

   For Android phones, Amazon Transfer Assist migrates all the contacts saved directly to your Android phone, which could be stored on your SIM card, SD card, or on the device. Contacts stored online will not be transferred by the app – this includes contacts associated with your e-mail account (like Outlook.com, Yahoo! Mail, or Gmail) and social networks like Facebook. You can easily add those contacts by signing into your e-mail or social network on your Fire phone.

   Learn more about adding your contacts associated with an email account or Facebook.

4. After I transfer my content, is it backed up to the cloud?

   Yes, you can make sure your contacts, photos, videos, call logs, and texts are either backed up or synced to the cloud in a few simple steps. First, download and install the latest version of Fire OS on your Fire phone. To do this, swipe down from the top of the screen to open the Quick Actions panel, and then tap Settings > Device > Install system updates > Check Now. A system update will download if you need one. Then, enable Device Backup and Auto-Save of photos and videos on your Fire phone. To do this, go to Settings > Device > Enable / Disable auto backups > Device Backup "On". Then, go to Settings > Applications & Parental Controls > Configure Amazon application settings > Photos > Auto-Save "On".

   Music transferred via USB onto your Fire phone will not be backed up, and you will need to transfer it again if you factory reset your phone.

5. Why don’t the videos I transfer show up right away on my Fire phone?

   Some video formats—like MOV videos transferred from iPhone—need to be converted into a compatible format before you can play them on your Fire phone. To convert these files, you first need to sync your videos with Amazon Drive. To sync, go to the Photos app on Fire phone, open the left panel, and then tap Settings > Auto-Save "On". After the videos are converted, you’ll see them in the Videos section of the Photos app. The amount of time it takes to convert depends on the file type and size of the videos that are being uploaded.

6. What photo and video file formats can I transfer onto my Fire phone?

   Fire phone supports the following formats:

   - Video: MPEG4, VP8, H.264/MPEG4/AVC,MPEG4 SP, H.263, AVI
   - Images: JPG, GIF, PNG, BMP, GIF87a, GIF89a
7. Do my texts from Google Hangouts transfer to Fire phone?

   The AT&T Mobile Transfer and Amazon Transfer Assist app can migrate SMS / MMS messages from your Android phone to your Fire phone. Messages sent to “Phone Contacts” in Google Hangouts will be transferred, but messages sent to “People You Hangout With” will not. This is because messages sent to “People You Hangout With” are not actually text messages that go through your cellular network (like a phone call): they are messages sent over the Internet through Google's servers and are not transferrable.

8. Why do I need to disable iMessage when switching from my iPhone?

   Unlike standard text messages, messages between iPhone users sent through iMessage are routed through Apple’s own servers. If your phone number is still associated with iMessage when you switch to a non-iPhone, messages sent from other iPhone users will route through Apple’s servers to your old iPhone and never appear on your new phone. To make sure this doesn’t happen, you need to deactivate your phone number from iMessage. Please refer to Apple’s support page for additional instructions on how to resolve this issue

9. Can I transfer my apps from my old phone over to Fire phone?

   Like switching to any new phone, you will need to re-download your apps.

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