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Help & Customer Service

# Echo Look Doesn't Turn On or Respond

If your Echo Look doesn't turn on or respond to your commands, try these troubleshooting steps.

- If the microphone and camera are off, the light ring and Mic/Camera Off indicator are red. Press the Mic/Camera Off button to turn on them back on and enable Alexa voice commands and the camera.
- Verify that you are using the included 21W power adapter. Other adapters do not provide enough power for Echo Look to turn on and work correctly.
- Check your Echo Look app for more information.
- Make sure there is no background noise when you speak.
- Verify that you're using the wake word for your Echo Look device displayed on the Device settings page in the Alexa app.

Related Help Topics

- Restart or Reset Your Echo Look

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