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Help & Customer Service

# Tracking Doesn't Match Carrier's Website

It's common to see slight differences in the tracking information listed in Your Account and the details on a carrier's website. Every carrier uses their own language to indicate different shipment statuses. We simplify the updates in Your Account to make them easier to understand.

Here are a few examples:

Carrier Tracking Says | Amazon Tracking Says | What It Means
--- | --- | ---
UPS: "A UPS shipping label has been created" | Shipment has left seller facility and is in transit | The shipment has left the Amazon or merchant fulfillment center.
USPS: "Notice left" | Delivery Attempted | A delivery attempt was made for your package.
UPS: "Same Day Will Call" | Available for pickup | The package is available for pickup at the carrier's facility.

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