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Help & Customer Service

# AmazonFresh Packaging

Our packaging is designed to keep your products at their proper temperatures.

## How our packaging works

AmazonFresh packaging works with our delivery system to keep products at their proper temperatures and maintain the quality of your groceries until the end of your delivery window. We use a variety of coolant and packaging options, and are always looking for ways to improve and update the packaging experience. We carefully control the conditions in which we store and transport your products from the moment they arrive at our fulfillment centers to the moment you receive them.

## What to do with disposable packaging

- The cardboard totes, brown paper and clear plastic bags are curbside-recyclable.
- Reuse or dispose of the insulated bag liners.
- For coolant packs, refer to the packaging for reuse or disposal instructions. In cases where there are no instructions, dispose packaging in the trash.
- If you receive frozen water bottles, the water is consumable and the plastic bottles recyclable.
- Do not directly handle dry ice packs until they have evaporated. Let them evaporate in a well-ventilated area or in the cardboard topper before disposal.

## How to return green reusable totes

If you have green reusable totes you want to return, request a Tote Pickup here.

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