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Help & Customer Service

# Amazon Business Pallet Delivery

Amazon Business customers across the U.S. can receive orders consolidated on one or more pallets.

When a business places a large order, Amazon Business determines whether we can consolidate the order for delivery via pallet. To be eligible, your order must meet the minimum order size (the order must be more than 30 cubic feet in size or contain 200 pounds of products that are fulfilled by Amazon). Additionally, all products need to be located within Amazon’s fulfillment network so that the consolidated order will meet the delivery date provided to the customer at checkout.

If an order qualifies, the business is notified of the pallet delivery in a delivery confirmation email. Upon delivery, if the business does not have a receiving dock or there is no one available to receive the pallet, our carriers use lift-gates and are able to down-stack the pallet and remove pallets and related materials. In either case, the business receives a single consolidated delivery.

There is no additional cost for consolidated delivery or pallet delivery. Shipping restrictions apply.

Tell us if a shared shipping address has a receiving dock

Administrator(s) can tell us if a shared address has a receiving dock for pallets by completing the following steps:

1. Sign in to your business account, then select Business Settings.
2. Select Group. If you don't use groups, skip to step 4.
3. Select the group with the address that has a receiving dock.
4. Select Shipping Address(es).
5. Select Edit below the address.
6. Under Optional Delivery Preferences, change the Pallet delivery dropdown to Yes, this address can accept pallets.
7. You can also add or edit address details, such as whether or not to deliver on weekends and the security access code, if applicable.

Tell us if an individual shipping address has a receiving dock

Administrators can tell us if an individual shipping address has a receiving dock for pallets by completing the following steps:

1. Sign in to your business account, then select Manage Your Address Book.
2. Select Edit under an existing address, or enter a new address.
3. Under Optional Delivery Preferences, change the Pallet delivery dropdown to Yes, this address can accept pallets.
4. You can also add or edit address details, such as whether or not to deliver on weekends and the security access code, if applicable.

At any time, you can change whether you want to receive pallet deliveries by selecting No, this address does not accept pallets.

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