Skip to main content
Help & Customer Service

# Availability of Alexa Communication

Alexa Communication is available to anyone who has access to your compatible devices.

Alexa Communication is available to anyone in your household who can access your compatible Echo device or the Alexa app. Calls and messages can be heard by anyone in your household.

Amazon Customer Service is not able to assist with requests to see or review your messages, voice messages, calls, or contacts.

Anyone who has your details and uses the feature can contact you on your supported Echo device or Alexa app. However, you can manage settings for your contacts, including blocking specific contacts, in the Alexa app. To learn more, go to Manage Your Contacts & Settings.

If you want to disable calling, messaging, and Drop-In on a specific device, complete the following steps in the Alexa app:

1. Go to the menu and select the Devices icon .
2. Select the "+" icon, and then Add group.
3. Use pre-set group names, or create your own, and then select Next.
4. Select the devices you want to include and then Save.

Tip: You can temporarily block alerts for messages, calls, and incoming announcements on one or more of your Echo devices using the Do Not Disturb feature. To learn more, go to Use Do Not Disturb for Alexa.

Was this information helpful?

Yes No

Thank you for your feedback.

Please select what best describes the information:

This information is confusing or wrong
This isn't the information I was looking for
I don't like this policy
Submit

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.

Go