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Help & Customer Service

# About Amazon Hub Locker Tracking Scans

You can track Amazon Hub Locker orders through Your Account like all other Amazon.com orders, but you may see some tracking scans unique to Locker deliveries.

Delivery to Locker was unsuccessful. The carrier will make another attempt the next business day
  This means all Lockers were full at the scheduled time of the delivery.
The carrier was unable to deliver to the Locker. Please contact Amazon to arrange a replacement order or refund
  This message appears when the package is too large to deliver to a Locker.

Note: If you entered the Locker address in your account manually instead of selecting a locker location on the "Locker Search Results page" to add to your Address Book, your order won't be delivered to the Locker. Please contact Customer Service if you manually entered the Locker address.

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