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Help & Customer Service

# Echo Look Doesn't Save a Look

If your Echo Look device is having trouble saving your look, try these troubleshooting steps.

## Check Wi-Fi connectivity for Echo Look

Make sure your Echo Look device is connected to your Wi-Fi network. Echo Look must be connected to a Wi-Fi network to save your photos. To learn more, go to Troubleshooting Wi-Fi Connection Issues on Echo Look.

## Restart your Echo Look and network hardware

You can restart your Echo Look device, Internet modem, and/or router to resolve most intermittent Wi-Fi issues.

1. Turn off your router and modem, and then wait 30 seconds.
2. Turn on your modem, and then wait for it to restart.
3. After you restart your modem, turn on your router.
4. While your network hardware restarts, restart your Echo Look. Press and hold the Mic/Camera Off button on your device for 10 seconds until the device and light ring turn off, then release the button. Press and hold the Mic/Camera Off button again for about 3 seconds, then release the button. The light ring turns blue as the device reboots.

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