Skip to main content
Help & Customer Service

# Kindle Fire Doesn't Charge

If your Kindle Fire doesn't charge, follow these steps. Help for Kindle Fire (2nd Generation), Kindle Fire HD 7" (2nd Generation), and Kindle Fire HD 8.9" (2nd Generation).

Before you begin, make sure that:

- You are using a power adapter and the micro-USB cable that came with your device.
- You are charging your device from a power outlet.

  Note: Using a USB port connected to a computer will increase charging time or may not charge at all.

- The micro-USB cable is securely connected to your device and power adapter.
- You are not trying to charge your Kindle Fire in a very hot or very cold environment.

Then:

1. Unplug the power adapter and micro-USB cable from your device, and then connect them to your device again.
2. Insert the power adapter into a power outlet.
3. If your device doesn't indicate that it's charging, unplug the power adapter and restart the device.
   1. Press and hold the power button for two to three seconds until you see the message "Do you want to shut down your Fire?" and then tap OK.
   2. After the device has completely turned off, press the power button for two to three seconds to turn your Fire tablet back on.
4. After you restart (or attempt to restart) your device, plug the power adapter and micro-USB cable into the device and charge for at least an hour.

   If your device is turned on, the battery indicator will look like this when your Kindle Fire is charging:

If your Kindle Fire doesn't turn on or doesn't respond, make sure the power adapter and micro-USB cable are securely connected, and verify that the power adapter and your electrical outlet are working.

Was this information helpful?

Yes No

Thank you for your feedback.

Please select what best describes the information:

This information is confusing or wrong
This isn't the information I was looking for
I don't like this policy
Submit

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.

Go