Skip to main content
Help & Customer Service

# Reset Your Password

If you've forgotten your password, you can reset it by going through our "Forgot Your Password" process on our website.

Note: Did you forget your password? You can request a personalized "password reset" link. Forgot Your Password

To make this update from a computer that you haven't used previously to shop on our website, we'll also ask you to confirm all of your account information before being able to create a new password.

To request a password reset:

1. Go to Forgot Your Password.

2. Follow the on-screen instructions.
   Note: You may be asked to copy the text from a picture in a text entry box (commonly known as a "CAPTCHA"). Make sure to enter the letters in all-caps. If you have a problem reading the "CAPTCHA," you'll have a chance to try again with a different one. If you continue having an issue with the validation screen, contact us.

3. Follow the instructions in the e-mail sent to the e-mail address on your account.
   Note: If you created your account with a mobile phone number, you'll receive an SMS message with instructions instead of an e-mail.

After you've created a new password, it will become active right away. Your new password will be applicable for all Amazon-related accounts associated to the same email address.

Tip: To choose a strong password, go to Choose a Strong Password.

Was this information helpful?

Yes No

Thank you for your feedback.

Please select what best describes the information:

This information is confusing or wrong
This isn't the information I was looking for
I don't like this policy
Submit

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.

Go