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Help & Customer Service

# Check out with Amazon Business

## What is unique about the checkout process for a business user?

- Select a group: If your business enabled groups—to organize the business—and you purchase on behalf of multiple groups for your company, a Select a Group page displays. Select the group on whose behalf you are buying, and continue.

- Business order information: A Business Order Information screen also displays where you can enter a Purchase Order (PO) number to help you track your package. If your administrator has enabled reporting fields and/or approvals, these fields display. Enter information. Select Continue or Skip this step.

  Note: This field can be used for a reference number (characters such as numbers and letters can be used), or for another identifier that your business uses (cost center, location, category, etc.).

- Payment method: If your business uses individual payment methods, you can enter a payment method and shipping address during checkout. Multiple payment methods can be added, and/or users can choose from the payment methods that they added previously. If your business uses shared payment methods, choose from the payment method(s) and shipping address(es) available at checkout. There may be just one by default. Administrators can add and edit payment methods in Business Settings.

  Note: When an administrator selects shared payment methods, they are simultaneously selecting shared addresses.

- Approvals : If your order requires approval, select Submit order for approval, which displays instead of Place your order.

## Why enter a Purchase Order (PO) number on the business order information page?

A purchase order (PO) number is used to track an order. The PO number displays in the order history report. Depending upon the seller, the PO number may also display on the shipping label, and/or packing slip. The PO field is provided to help track packages, and to help report on, and reconcile orders.

All purchases are made subject solely to the Amazon Business Account Terms & Conditions.

## What can I do if the address I want to ship to is not listed?

You can only add shipping addresses during checkout if the administrator has authorized individual payment methods.

If the administrator has authorized only shared payment methods, you cannot add a shipping address during checkout. Contact your administrator and ask them to add a shared address on the Business Settings page.

If an administrator has authorized individual payment methods, you can add shipping addresses directly through Your Account and during checkout.

## What order information can I verify or change on the Review Your Order page during checkout?

If there is more than one shipping address or payment method, you can select change next to either topic, and choose another option.

If you use individual payment methods, you can add an additional payment method or shipping address. If you change the Payer account information, you will navigate back to the Business Order Information page.

You can also verify or change the Purchase Order (PO) number, as well as the delivery option.

## How will I know that my order has been placed?

An order confirmation message displays in a new page with your order number and order details. You also receive an order confirmation email and additional order status updates via email.

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