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Help & Customer Service

# Damaged or Defective Items

If your item is damaged or defective, you can return your product through our Online Return Center during the return period (most items can be returned within 30 days of receipt of shipment.)

Did you receive a damaged, defective, or wrong item fulfilled by Amazon.com and want to replace it with the same item? Is your order missing an item or part and you want a refund or replacement?

Go to Returns Center

In most cases you'll be able to choose to get a refund or have a replacement sent to you. If the Replacement option isn't available, choose the Refund option and repurchase the item.

If your item breaks outside of the return period, a part is missing, or if you have difficulty or questions about using the product, we recommend contacting the manufacturer.

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