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Help & Customer Service

# About Amazon Hub Locker

Amazon Hub Locker provides you with a self-service delivery location to pick up and return your Amazon.com packages. Lockers are currently available in a variety of locations throughout the U.S.

Instead of delivering a package to your home or business address, you can select an Amazon Hub Locker location and pick up your package at a time that's convenient for you. Once your package is delivered to the locker location, you'll receive an e-mail notification with a unique pickup code that includes the address and opening times for your selected locker location.

When you arrive to collect your package, enter your pickup code or scan the barcode using the barcode scanner and follow the instructions on the screen.

All packages delivered to Amazon Hub Locker must be picked up within three days. If you're not able to collect your package within this timeframe, the package will be returned to us for a refund.

Note: Once you have selected a locker location for delivery, you'll have an opportunity to request a lower locker slot (between 15" and 48" from the ground) during checkout.

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