Skip to main content
Help & Customer Service

# Issues with Samsung Firmware Update

To continue using the Amazon Video app on your Samsung device, you may need to update your device firmware.

Important: Keep in mind that firmware updates can impact the way other features or applications work on your device. If you're having trouble with a firmware update or need additional information, the device manufacturer will be in the best position to help. You can contact Samsung Support at: http://www.samsung.com/us/support

To update the firmware on your Samsung device:

1. Exit the Smart Hub.
2. Go to Menu > Support > Software Update.
3. Select the by online option.

After downloading the update, your device will restart to complete installation.

Tip:

- If you follow these instructions before exiting the Smart Hub, the option to update won't be available.
- If you are still unable to update your device, please visit Samsung Support for assistance with updating via USB: https://www.samsung.com/uk/support
- Please note, only Samsung TVs released in 2012 with firmware that starts with "AKUC" or "DEUC" will support Prime Video. To identify your firmware version, exit the Smart Hub, then go to Menu> Support > About this TV/contact Samsung.

Was this information helpful?

Yes No

Thank you for your feedback.

Please select what best describes the information:

This information is confusing or wrong
This isn't the information I was looking for
I don't like this policy
Submit

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.

Go