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Help & Customer Service

## Buying Kindle Paperwhite from International Marketplaces

International customers can purchase Kindle devices and Kindle content from the following marketplaces.

- Amazon.co.uk: Customers in the United Kingdom
- Amazon.fr: Customers in France and Monaco
- Amazon.de: Customers in Germany, Austria, Luxembourg, Switzerland, and Liechtenstein
- Amazon.it: Customers in Italy, San Marino, Vatican City, and Switzerland
- Amazon.es: Customers in Spain, including Canary Islands, Balearic Islands, Ceuta, and Melilla
- Amazon.co.jp: Customers in Japan
- Amazon.ca: Customers in Canada

Kindle Paperwhite ships with a USB cable that allows you to charge Kindle from a computer. Power adapters for different countries are also available and can be added to your Kindle order at the time of purchase or bought separately.

## Buying Kindle Paperwhite from Amazon.com

You can purchase Kindle devices for shipment to eligible countries.

## Signing into Amazon to Buy Kindle Paperwhite

Amazon.com recognizes most accounts established with Amazon International Sites. You can sign into Amazon.com using the e-mail address and password for your existing account and see your existing addresses and payment methods.

Tip: If you need help setting up a new account with Amazon.com, go to Placing Your First Order.

## Paying for Your Kindle Paperwhite

All prices listed in the Kindle Store are in U.S. dollars (USD). Amazon.com accepts most major credit and debit cards. You can view a list of payment methods we accept on the Paying with a Credit or Debit Card Help page. If you signed into Amazon.com using an existing Amazon account, you should see your existing payment methods already available if you are shipping to an address listed on your account. For credit cards denominated in a supported currency other than U.S. dollars, your bank or credit card company may charge foreign conversion fees.

## International Shipping Options, Customs, Duties, and Taxes

For tracking purposes, all international Kindle Paperwhite orders ship Priority Courier. Click the link for your region from the choices in the Shipping Rates and Times by Geographical Region section of our International Shipping Help page and scroll down to the Priority Courier Shipping Rates chart to view applicable shipping charges.

You are the importer of record for your shipment and your international shipment may be subject to customs duties, import taxes and other fees levied by the destination country and carrier.

If your selected country or territory is covered by our Amazon Global Program:

Import fees are estimated and collected as a deposit upon checkout.

If your selected country or territory is not included in our Amazon Global Program:

You're responsible for paying any applicable fees upon delivery of your Kindle.

These fees can vary widely from country to country. Please contact your local customs office for more information.

## Warranty Information for Kindle Paperwhite

Kindle Paperwhite for customers residing in the U.S. is covered by our Kindle Paperwhite One-Year Limited Warranty. Extended warranties for Kindle Paperwhite are also available.

Kindle devices shipped to destinations outside the United States are covered by the Kindle Limited Warranty. Extended warranty coverage is not available to customers living outside the United States.

## Shopping in the Kindle Store

The Kindle Store primarily includes English-language books and U.S. and international newspaper and magazine titles with prices listed in U.S. Dollars. Subscriptions to blogs are not available to non-U.S. customers.

To learn more about purchasing Kindle content, visit the Shopping for Kindle Content Help page. Availability and pricing of titles from the Kindle Store varies by your country or region.

## Paying for Purchases from the Kindle Store

The Kindle Store uses 1-Click Ordering and accepts most major credit and debit cards. You can view a list of payment methods we accept on the Paying with a Credit or Debit Card Help page. All prices are listed in U.S. Dollars (USD). For credit cards denominated in a supported currency other than U.S. dollars, your bank or credit card company may charge foreign conversion fees.

## Periodicals Available to Non-U.S. Customers

Newspapers and magazines available to customers living outside the United States may not contain associated images, tables or graphics if downloaded using 3G. Use Wi-Fi to download the full version available in your country. Blogs are not available to customers living outside the United States.

## View and Update Your Country or Region

To shop the Kindle Store for titles available for your country or region, set the country or region in Manage Your Content and Devices.

We'll display your country or region at the top of the Kindle Store so you know that you're browsing the catalog of titles available for your country or region. Availability and pricing of titles can vary by country.

1. Visit Manage Your Content and Devices, and then click the Settings tab.
2. If the displayed country is incorrect under Country Settings, click Change.
3. Select an existing home address from your Amazon account or enter a new one.
4. When you're finished, click Update.

## Using Wireless Outside the United States

Customers living or traveling outsidethe United States can shop in the Kindle Store and receive books and periodicals wirelessly. Books are generally delivered in less than 60 seconds, but download times can vary based on Wi-Fi network settings, 3G or EDGE/GPRS coverage, signal strength, and file size.

With Kindle Paperwhite 3G, you can travel the globe and still get books in under 60 seconds. Kindle Paperwhite 3G uses GSM technology, the most popular mobile wireless standard, supplying wireless coverage in over 100 countries and territories. For more information on the wireless connectivity in international locations view our 3G Coverage Map . If 3G is not available in your location, you can use Wi-Fi.

## Kindle Personal Documents Service

Kindle Personal Documents Service makes it easy to take your personal documents with you, eliminating the need to print. Kindle Personal Documents Service allows you to:

- Read your personal documents on your Kindle Paperwhite. You and your approved contacts can send personal documents to your Kindle Paperwhite using your Send-to-Kindle e-mail address.
- Store your personal documents in Your Kindle Library. You can view and download your archived personal documents on your Kindle Paperwhite conveniently anywhere, at any time. These documents will be stored in Your Kindle Library until you delete them from Manage Your Content and Devices.
- Create notes, highlights, and bookmarks on your personal documents. These notes, highlights, and bookmarks, along with your last page read, are synced across your supported registered Kindle devices using Amazon Whispersync technology.

Detailed information on Kindle Personal Document service is available on our Kindle Personal Documents Service help page.

You can also transfer personal documents from your computer to your Kindle Paperwhite at no charge. For more information, go to Transfer from a Computer to Your Kindle Paperwhite.

## Experimental Web Browser

The experimental Web Browser is not available for some customers outside of the United States.

## About Power Adapters for Other Countries

If you purchase a Kindle power adapter, you can connect the USB cable to it to charge your Kindle Paperwhite. Power adapters for other countries are available for purchase from Amazon:

- Kindle PowerFast International Charging Kit

To charge your Kindle Paperwhite, go to Charge the Battery.

Note: Third-party charging devices, power converters, USB wall chargers, and other charging hubs are not recommended for your Kindle Paperwhite.

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