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Help & Customer Service

# About Deliveries Shipped with Amazon

Amazon Logistics is Amazon's delivery service. Orders shipped by Amazon Logistics will show as shipped with Amazon.

Tip: On-Road Incident Emergency Hotline Safety is Amazon's top priority. While most deliveries make it to customers without issue, we are ready to support you in the event of an emergency involving Amazon Logistics and Amazon Flex delivery drivers. If you witness or experience a serious on-road incident involving a delivery driver, please Secure your own safety. Call 911 if police or emergency medical services are needed. Report the incident to Amazon by calling 844-311-0406 to receive 24/7 immediate assistance.

## Tracking Your Order

You can track your Amazon order in Your Orders. If you need more detailed help with tracking your package, please visit Track Your Package.

## Estimated Delivery Windows

You can learn more about Estimated Delivery Windows here.

## Delivery Information

If no one is at the address when delivery is attempted, we will leave the package in a secure location. If no secure location is available, or the delivery requires someone to be present, Amazon will send an e-mail to the e-mail address on file. We'll make three delivery attempts on consecutive days. If the third delivery attempt is unsuccessful your package will be returned to Amazon for a refund.

You may find that the tracking will sometimes show that a package has been delivered, but you haven't received it. In these instances, check to see if the package was left with a receptionist or neighbor. To avoid disturbing you, our drivers will knock on the door, ring the doorbell, or directly contact you for delivery only between the hours of 8:00 am - 8:00 pm local time. You can visit Find a Missing Package That Shows As Delivered for more information. If you checked these places, and you still can't locate your package, please contact us and we'll be happy to look into it for you.

## Access Codes and Delivery Instructions

If the delivery address requires an access code, please provide this code prior to your item shipping via Manage Address Book. Locate the address you want to update and click "Edit" then provide the access code in the field "Security Access Code." This information will be saved and applied to any future orders you place.

If you've already placed your order you can update your access code, request cancellation, or add delivery instructions for that individual order through Your Orders.

Note: Property managers can provide Amazon delivery and access information for their facilities via the Amazon Secured Delivery Access Tool.

## Weekend Delivery Preference

When adding a new address, you can choose whether or not you want to receive deliveries on weekends under the "Optional Delivery Preference" menu. You can update this preference via Manage Address Book.

## Notifications

If you sign up for Shipment Updates via Text, you'll also receive updates on your phone or other mobile device.

## Customer Service

Amazon Customer Service handles all inquiries for deliveries shipped with Amazon.

You can contact us if you need to reschedule a delivery or with any other questions you may have.

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