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Help & Customer Service

# Restart Your Kindle

Many issues with your Kindle, such as a frozen screen or issues with downloading content, can be solved by restarting your device.

#### Video: Troubleshooting

How to restart your Kindle for any e-reader 3rd generation or newer. See Which Kindle E-reader Do I Have? if you're not sure which Kindle e-reader model you're using.

To restart your Kindle Paperwhite (5th Generation), and any Kindle e-reader model 6th generation or newer:

1. Press and hold the Power button for seven seconds until the Power dialog box appears.
2. Tap Restart.

   Note: If the Power dialog box doesn't appear, press and hold the power button for a full 40 seconds to restart your Kindle.

To restart Kindle Touch (4th Generation), and Kindle (5th Generation):

1. Press and hold the Power button for a full 40 seconds. After the first 6 to 8 seconds, the screen will go blank, which is normal. Continue holding the Power button.
2. After 40 seconds, release the Power button.

   The charge indicator light will turn on after a few seconds.

To restart Kindle Keyboard (3rd Generation):

1. Silde and hold the Power button for a full 40 seconds. After the first 6 to 8 seconds, the screen will go blank, which is normal. Continue holding the Power button.
2. After 40 seconds, release the Power button.

   The charge indicator light will turn on after a few seconds.

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