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Help & Customer Service

# Check & Update Your Alexa Device Software

Software updates automatically download and install when Alexa devices are connected wirelessly.

To determine the current software version for your device in the Alexa app:

1. From the menu, select the Devices icon .
2. Select your device, and then select About.

For information about the latest Alexa device software, go to Alexa Device Software Updates.

Tip: You can ask Alexa to install the latest software update by saying, "Check for software updates."

To download the latest software update automatically:

- Make sure your device is on and has an active Internet connection.
- Avoid saying anything to your device or using the Alexa app while performing the update.
- When the update is ready to install, the light indicator on your device pulses blue, and the device installs the latest update. Depending on your Wi-Fi connection, it can take up to some time to install the software update.

- You can manually check for updates by restarting your device, or by saying, "Check for updates." If you're using an Echo device with a screen, swipe down from the top of the screen and select Settings. Then go to Device Options > Check for Software Updates.

Having trouble updating your Alexa device?

Restart your device first to see if this resolves the issue:

- On Echo devices, unplug the power adapter, and then plug it back in.
- On Amazon Tap, press and hold the Power button for five seconds until the button dims. Then, press the Power button again to turn it on.
- On Echo Look, press and hold the Mic/Camera Off button for 10 seconds until the device and light ring turn off, then release the button. Press and hold the Mic/Camera Off button again for about 3 seconds, then release the button. The light ring turns blue as the device reboots.

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