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Help & Customer Service

# Your Echo Device Doesn't Connect to Wi-Fi

Here are some tips if your Echo device doesn't connect to your Wi-Fi network.

## Keep in mind

Echo devices connect to dual-band Wi-Fi (2.4 GHz / 5 GHz) networks that use the 802.11a / b / g / n standard. The devices do not support ad-hoc (peer-to-peer) networks.

## Try this first

For Echo devices with a screen:

- If the light on your device is orange, your device's Wi-Fi connection isn't working as expected. You can see what Wi-Fi network you're connected to by swiping down from the top of the screen, going to Settings and selecting Network.

For all Echo devices:

- Make sure you know your network password (if needed). If you see a lock icon when setting up the network, a network password is required. This password is not your Amazon account password.
- Update the firmware for your router or modem hardware.
- By default, your router may use both WPA+WPA2 for security. To resolve connection issues, switch the router security type to either WPA or WPA2 only. If the router also has an option to set the type of encryption, set it to AES only.

## Restart your Echo device and network hardware

You can restart your Echo device, Internet modem, and/or router to resolve most Wi-Fi issues.

1. Turn off your router and modem, and then wait 30 seconds.
2. Turn on your modem, and then wait for it to restart.
3. After you restart your modem, turn on your router, and then wait for it to restart.
4. While your network hardware restarts, unplug the power adapter from your Echo device for three seconds, and then plug it back in.

After you restart your Echo device and network hardware, try to connect to your Wi-Fi network again.

Tip: If the issues persist after restarting, reset your Echo device: Reset Your Echo Device

## Trouble with your Wi-Fi Password?

If you saved your Wi-Fi password to Amazon, but you recently changed the password, you need to re-enter your new Wi-Fi password to connect again.

You can save your updated Wi-Fi passwords to Amazon by re-running any compatible device through its Wi-Fi setup process. Once reconnected to your Wi-Fi network, your updated Wi-Fi password is automatically saved to Amazon.

## Reduce Wi-Fi congestion

If you have multiple devices on your Wi-Fi network, you may have inconsistent Wi-Fi performance.

- Turn off devices you aren't using to free up bandwidth on your network.
- Move your device closer to your router and modem if it's in a different room or blocked by an object.
- Make sure your device is away from sources of possible interference, such as microwave ovens or baby monitors.
- (Optional) Connect to your router's 5 GHz Wi-Fi frequency band (if it's available). Many Wi-Fi devices only connect to the 2.4 GHz band. If multiple devices use this band on your network, your network speed may be slower. You can connect to the less congested 5 GHz band for better range and less interference.

## Contact your Internet service provider, router manufacturer, or network administrator

Verify if other devices (such as tablets or mobile phones) can connect to your network. If not, there may be a problem with your Wi-Fi network. Contact your Internet service provider, network administrator, or the person who set up your network for assistance.

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