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Help & Customer Service

# Video Games, Consoles and Accessories Condition Criteria

During the trade-in submission process, you are prompted to answer questions about the condition of your video game, console and/or accessory item(s). The condition descriptions outline the minimum condition criteria that is accepted for trade in.

Make sure that you check the product title, platform (Xbox, PS4, etc.) and look carefully for any special edition versions. The item you wish to trade in must match what is displayed on the website.

Accessories must at least meet the following guidelines to be accepted for trade in:

- Functions perfectly
- No cracks or major damage

Consoles must at least meet the following guidelines to be accepted for trade in:

- Functions perfectly
- Includes accessories (controllers, cables)
- No cracks or major damage
- Bundles must include games and accessories

Games must at least meet the following guidelines to be accepted for trade in:

- All discs / cartridges are included
- Game plays perfectly
- No cracks or major scratches

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