Skip to main content
Help & Customer Service

# Amazon Tap Doesn't Connect to Wi-Fi

Here are some tips if your Amazon Tap doesn't connect to your Wi-Fi network.

## Keep in mind

Amazon Tap connects to 2.4 GHz Wi-Fi networks that use the 802.11b / g / n standard. The device does not support ad-hoc (peer-to-peer) networks.

## Try this first

- Try to connect to the Wi-Fi network again.
- Make sure you know your network password (if required). If you see a lock icon, a network password is required. This password is not your Amazon account password.
- Verify if other devices (such as tablets or mobile phones) can connect to your network. If not, there may be a problem with your Wi-Fi network. You should contact your Internet service provider, network administrator, or the person who set up your network for assistance.
- Update the firmware for your router or modem hardware.
- If you saved your Wi-Fi password to Amazon, but you recently changed the password, re-enter your new Wi-Fi password to connect again.

## Reduce Wi-Fi congestion

If you have multiple devices on your Wi-Fi network, you may have inconsistent Wi-Fi performance.

- Turn off devices you aren't using to free up bandwidth on your network.
- Move your device closer to your router and modem if it's in a different room or blocked by an object.
- Make sure your device is away from sources of possible interference, such as microwave ovens or baby monitors.

## Restart your Amazon Tap and network hardware

You can restart your Amazon Tap, Internet modem, and/or router to resolve most intermittent Wi-Fi issues.

1. Turn off your router and modem, and then wait 30 seconds.
2. Turn on your modem, and then wait for it to restart.
3. After you restart your modem, turn on your router, and then wait for it to restart.
4. While your network hardware restarts, press and hold the Power button on Amazon Tap for five seconds until the button dims, and then press and hold the Power button again.

After you restart your Amazon Tap and network hardware, try to connect to your Wi-Fi network again.

## Contact your Internet service provider, router manufacturer, or network administrator

If you still can't connect, you may want to contact your Internet service provider, your router manufacturer, or your network administrator.

Still having trouble?

- Reset Your Amazon Tap
- Can't Find Wi-Fi Password to Register Amazon Device

Was this information helpful?

Yes No

Thank you for your feedback.

Please select what best describes the information:

This information is confusing or wrong
This isn't the information I was looking for
I don't like this policy
Submit

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.

Go