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Help & Customer Service

# About Return Shipping Methods

Depending on the items you're returning and the reason for your return, your shipping methods may vary for your return.

- U.S. Postal Service: We provide you with postage-paid mailing label to return the package and give it to your mail carrier or take it to your local post office.
- Any Carrier: We provide you with a return shipping address, and you provide and pay for your own mailing label using the carrier of your choice.
- UPS dropoff: We provide you with a prepaid shipping label for your return package and take it to an authorized UPS shipping location. (We'll show you a list of drop-off locations in your area.) This option allows you to track your package on its way back to us.
- UPS pickup: We contact UPS and arrange for them to pick up your package from the original shipping address on the order. This option is ideal for large or heavy items that are hard to carry. If you select this option before 9:00 p.m. Pacific time, UPS will attempt to pickup on the next business day. This option allows you to track your package on its way back to us.
- DHL dropoff: We provide you with a prepaid shipping label for your return package and you take it to an authorized DHL shipping location. (We'll provide you a link in the return instructions to find the nearest authorized drop-off locations). This option allows you to track your package on its way back to us.
- FedEx dropoff:We provide you with a prepaid shipping label in the form of a QR code for your return package and take it to an authorized FedEx shipping location. (We'll show you a list of dropoff locations in your area.) This option allows you to track your package on its way back to us.
- Amazon Hub Locker: With this option, you can drop off your package at an Amazon Hub Locker within five days after printing your prepaid return mailing label.
- Amazon Hub Counter: Where available, Hub Counters accept free deliveries for Amazon fulfilled orders, and charged package-free and label-free returns, using a QR code sent to your mobile device.

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