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Help & Customer Service

# Collect a Package at an Amazon Hub

Your Amazon.com package will be available for pick-up at an Amazon Hub after you receive your delivery notice.

When your package is ready to be picked up, you'll receive an e-mail notice from Amazon, with a shipment tracking ID and unique pickup barcode. The message will also include the address and opening times for your selected location.

To retrieve your package, you'll need the pickup barcode.

Need to have someone else pick up your package? Be sure they have the pickup barcode.

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