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Help & Customer Service

# Amazon Music

Get help using and troubleshooting common issues with Amazon Music.

#### Popular Topics

- What is the Difference Between Prime Music and Amazon Music Unlimited?
- Cancel Amazon Music Unlimited Subscription
- What is Amazon Music Unlimited?
- What is Prime Music?
- What is Amazon Music HD?
- Cancel Amazon Music HD Add-On

#### Manage Your Account, Subscriptions & Devices

- Amazon Music Authorized Device Limits
- Deauthorize a Device
- Switch Amazon Music Unlimited Plans
- Change Your Amazon Music Unlimited Subscription Payment Method
- How does the Amazon Music Unlimited Family Plan work?
- Transfer Your Amazon Music Account to Another Country or Region
- Invite Family Members
- Remove Family Members
- How do Amazon Music Unlimited Subscription Charges work?

#### Troubleshooting

- Prime Music Streaming Limit on Multiple Devices
- Grayed Out Music
- Amazon Music App Errors
- Issues Streaming Amazon Music
- Missing Songs in My Music
- Amazon Music Unlimited Streaming Limits on Multiple Devices
- AutoRip Songs Not Showing in My Music
- What do All of These Audio Quality Terms Mean?

#### Listening to Music

- Cast Music using Alexa-enabled Devices
- Cast Music using Apple AirPlay
- Cast Music using Chromecast
- What is AutoRip?
- How Does the Amazon Music Explicit Filter Work?
- Listen to Bundesliga Live on Amazon

#### Downloading Music

- Download Music for Offline Playback Using the iOS App
- Download Music for Offline Playback Using the Android App
- Download Music for Offline Playback Using Fire Tablet
- Download Purchased Music Using a Web Browser
- Download Purchased Music with Amazon Music for PC and Mac
- Add Purchased Music to iTunes
- Add Purchased Music to Windows Media Player

#### Terms & Conditions

- Amazon Music Service Provider Information and Applicable Terms and Policies
- Amazon Music Terms of Use
- Third Party Software Licenses
- AutoRip Terms & Conditions
- Text Message Delivery of Amazon Music App Download Link Terms & Conditions
- Source Code Notice
- About Record Company Required Metadata

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