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Help & Customer Service

# Order Can't Be Completed

You'll see an error message if we can't process payment for your Kindle content order. To complete your purchase, you'll need to verify or edit your 1-Click payment method.

Note: Customers with Kindle for iPad will need to complete the following steps from a computer or another supported device.The same applies to customers with Kindle 1st Generation, Kindle 2nd Generation, Kindle DX and Kindle Fire 1st Generation.

To verify or edit your 1-Click payment method:

1. From the error message on your device or computer, select Edit Payment Method.
2. Follow the on-screen instructions to complete one of the following options:
   - Edit the expiration date or billing address for your default 1-Click payment method
   - Select a card you previously entered as your 1-Click payment method
   - Add a new card as your 1-Click payment method
   - Redeem an Amazon.com Gift Card
3. Select Confirm to save the changes and complete your purchase.

Important: Past purchases that were completed without successful payment will be charged in addition to your new purchase.

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