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Help & Customer Service

# Voice Search and Alexa FAQs

How does Amazon Dash Wand use voice search?

Amazon Dash Wand allows you to use your voice to add items to your Amazon Cart. Amazon will use your Dash Wand voice entries to create Dash entries in your cart, and to search Amazon.com for products.

How does voice search work?

To use voice search, press and hold the button on your Dash Wand and speak the name of the item you wish to add to your Cart. Release the button when you are done speaking. Your voice search will be processed in the cloud and the results will be displayed in your Cart.

Does voice search work out of the box?

Yes, Amazon Dash Wand voice search works immediately out-of-the-box and is developed to get better over time. For example, voice search uses your voice recordings to learn your voice and how you speak to improve the accuracy of the results provided to you and to improve our services.

## Alexa FAQs

1. How do I use Alexa?

Alexa is a cloud service. Activating Alexa works differently based on the type of Alexa-enabled product. For far-field Alexa-enabled devices like the Amazon Echo or Echo Dot, say the wake word to activate Alexa. For devices like Amazon Tap and Fire TV, activate Alexa by pressing the Talk or microphone button. Then ask Alexa a question, such as "what is the weather today in New York?", or tell Alexa to do something, like "add batteries to my shopping list" or "play jazz." Your question or request and related information, like music playlists, calendar entries, connected home devices, and items on your shopping list, will be processed in the Cloud.

2. Will the voice services improve over time?

Yes, Alexa is developed to get better over time. Alexa uses your voice recordings and other information, including from third-party services, to answer your questions, fulfill your requests, and improve your experience and our services. When you set up your Alexa-enabled product or link third-party services with Alexa, Alexa begins processing some information, such as your music playlists. You can also help us improve the voice services by providing feedback within History or by using Voice Training in the Alexa App.

3. Can I review what I have asked Alexa?

Yes, you can review voice interactions with Alexa by visiting History in Settings in the Alexa App. Your interactions are grouped by question or request. Tap an entry to see more detail, provide feedback, or listen to audio sent to the Cloud for that entry by tapping the play icon. Sometimes Alexa may not understand you perfectly, and the translations you see in History may not always reflect exactly what you said (for example, they may be inaccurate or incomplete). You can help us improve your experience by providing feedback on inaccurate translations in History.

4. How do I delete Alexa voice recordings?

You can delete specific voice recordings associated with your account by going to History in Settings in the Alexa App, drilling down for a specific entry, and then tapping the delete button. Or, you can delete all voice recordings associated with your account for each of your Alexa-enabled products, by selecting the applicable product at the Manage Your Content and Devices page at www.amazon.com/mycd or, for the Amazon App for iPhone, by going to Your Account from the Menu icon at the top of any page in the Amazon App and selecting Manage Voice Recordings. You can also contact customer service to request deletion of your voice recordings.

Deleting voice recordings may degrade your Alexa experience. If you delete voice recordings, we will also remove Home Screen Cards in the Alexa App related to those voice recordings. However, removing a Home Screen Card from your Alexa App does not delete voice recordings. If you have changed your default marketplace while using an Alexa-enabled product, you will need to perform this step for each marketplace to delete all voice recordings associated with your account. Note that deleting your voice recordings does not remove your Alexa messages. For more information on removing messages, refer to the FAQ "How do I remove messages?"

5. How do Alexa skills work?

Skills are voice-driven Alexa capabilities. You can view available skills and enable or disable certain skills from your Alexa App, and start using enabled skills by saying specific phrase(s), called invocation names, after you activate Alexa. When you use a skill, we may exchange related information with the developer of that skill, such as your answers when you play a trivia skill, your ZIP code when you ask for the weather, or the content of your requests. The Skills portion of your Alexa App may contain more information about a skill, such as applicable policies or terms of use provided by the skill developer.

6. How does shopping work?

Prime members can ask Alexa to order eligible products ordered before, many Prime products and digital music tracks and albums. We'll use your default payment and shipping settings to place your order. You can require a speakable confirmation code, turn purchasing off, and see product and order details in your Alexa App. Just like orders placed through the Amazon website, orders placed through Alexa are subject to Amazon's Conditions of Use and Privacy Notice.

7. Can I turn off purchasing?

Yes, Alexa has voice purchasing settings. Open Settings > Voice Purchasing in your Alexa App to turn off purchasing by voice from Amazon. You can also require an optional confirmation code that Alexa will ask you to say out loud when you want to place an order from Amazon.

8. What are the return policies for products I order using Alexa?

For information on return policies applicable to products purchased using Alexa, see About Our Returns Policies. In addition, non-digital products purchased using Alexa are eligible for free returns. To return a product purchased using Alexa, process your return as normal in the Returns Center. We'll automatically refund you any shipping charges applied to the return. You should see the shipping refund within 7 days of receiving your product refund.

In addition, if you accidentally purchase a song or album from our Digital Music Store using Alexa, that purchase is eligible for return and refund if we receive your request within 7 days of the date of purchase. To request a refund, contact customer service.

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