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Help & Customer Service

# Echo Look App Doesn't Work

If you're unable to open the Echo Look app or you receive an error message, here are some solutions that may help.

## Compatibility

Verify your mobile phone meets the requirements

- iOS 10 or higher
- Android 5.0 or higher

## iOS

Force Close the app

1. Press the Home button twice until previews of your most recently used apps appear on the screen.
2. Swipe until you locate the Echo Look app, and then swipe up on the app to close it.

Restart your iPhone

1. Press and hold the Sleep / Wake button on your iPhone until a slider appears on the screen.
2. Press and drag the slider to turn off the device.
3. After your device turns off, press and hold the Sleep / Wake button to restart the device.

Uninstall and reinstall the app

1. Press and hold the Echo Look app until it "shakes" on the screen, and then tap the X on the app.
2. After you uninstall the app, go to the Apple App Store and install the Echo Look app again.

## Android

Force close the app

1. From the Home screen of your Android phone, go to Settings > Apps (or Applications). For some devices, you may need to select Manage applications next.
2. Locate the Echo Look app from your list of installed apps, and then select Clear Data.
3. After you clear the application data, select Force Stop.

Restart your Android phone

1. Press and hold the Power button, and then select the option to turn off your device.
2. After your device turns off, press the Power button again to restart the device.

Uninstall and reinstall the app

1. From the app menu on your Android phone, select the Echo Look app, and then select Uninstall.
2. After you uninstall the app, go to Google Play and install the Echo Look app again.

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