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Help & Customer Service

# Manage Your Device

With Manage Your Device, you can manage your Fire tablet or Fire phone remotely. These features may be useful if you have lost or misplaced your device.

Manage Your Device is supported on Fire tablets (running Fire OS 3.2.5 or later) and Fire phone.

Important:

- If your device has been stolen, contact your local law enforcement for assistance. Do not attempt to retrieve a stolen device yourself.
- If you own a device that is not compatible with Manage Your Device, contact Amazon Customer Support for assistance.
- If your device is turned off or not connected to a wireless network, Manage Your Device doesn't function.

## Turn On Manage Your Device

To use Manage Your Device remotely, you must enable the feature on your device.

Note: Location-based services must be turned on for this feature to appear in your device settings. Go to Location Services FAQ to learn more about location-based services.

- To enable Manage Your Device on Fire tablets:
  1. Swipe down from the top of the screen to open Quick Settings, and then tap Settings.
  2. Tap Device / Device Options.
  3. Turn on Find My Kindle / Find Your Tablet.
- To enable Manage Your Device on Fire phone:
  1. Swipe down from the top of the screen to open the Quick Actions panel, and then tap Settings.
  2. Tap Location Services, and then tap Enable Find Your Phone.
  3. Turn on Find Your Phone.

## Features of Manage Your Device

If you have lost or misplaced your device, you can locate, deregister, or erase your supported device from Manage Your Content and Devices.

1. Go to Manage Your Content and Devices.
2. From Your Devices, select a device that supports Manage Your Device.
3. Select the Device Actions drop-down menu, and then select an option:
   - Deregister - Deregisters your device from your Amazon account. When you deregister a device, you can no longer access your content through any Amazon applications on the device or make purchases on the device through your Amazon account. Personal information such as photos and side-loaded documents remain on the device.

     Note: This option is most often used by customers who wish to switch Amazon accounts on a device within a household.

   - Remote Alarm - Activates an alarm on your device. The alarm plays on the device for two minutes or until it's dismissed when your device is located.

   - Find My Kindle / Find Your Tablet / Find Your Phone - Finds your device's approximate location on a map generated within Manage Your Content and Devices. If your device can't be reached immediately, you can allow Amazon to search for your device periodically for the next three days. After three days, you receive an email from Amazon on the status of your device's location.

     Important: The maps and location information used in the Manage Your Device feature might be inaccurate or unavailable depending on a number of factors, including the kind of wireless connectivity supported by your device (Wi-Fi only or Wi-Fi + 4G / LTE) and whether it supports GPS. This feature is not intended to be relied upon in situations where precise location information is needed.
   - Remote Lock - Sets your device’s lock screen password to protect the data on your device. You can also choose to include a short message when you lock the device. If you already set your lock screen password, this feature overrides and resets your previous password. If your device can't be reached immediately, the device remains locked the next time you turn it on. After three days, you receive an email from Amazon on the status of the device lock.

   - Remote Factory Reset - Resets your device to its default factory settings. If your device can't be reached immediately, you can allow Amazon to search for your device periodically for the next three days. After three days, you receive an email from Amazon on the status of the reset.

     Note: After you reset your device, your personal information, Amazon account information, and downloaded content is removed from the device, and your device is no longer available on the Manage Your Content and Devices page. Any content you purchase from Amazon is automatically saved to the Cloud, and you can download your content to other compatible devices registered to your account.

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