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Help & Customer Service

# Troubleshooting punchout

If you have a problem with your punchout order or account, try to resolve the issue by changing the order safeguards.

If you don’t see Amazon Business as a supplier in your purchasing system, you can find steps to check if your Amazon Business account is configured properly here.

The most common reason for a rejected purchase order is a broken order safeguard. You can find an explanation of order safeguards here.

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