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Help & Customer Service

# About Amazon Photos Features

Amazon Photos offers free unlimited photo storage for Amazon Prime members and up to five other family members and friends.

Family Vault, enhanced search and filters, and browse by People or Places are only available to eligible Amazon Prime members and people that have accepted an invitation to join a Family Vault.

You can access Amazon Photos through the website and through apps for Android and iOS.

## Family Vault

The Family Vault is a digital photo archive built for family and friends. A Family Vault consists of up to six members including the Prime account owner. You can collect photos and videos together with other members by adding them to the Family Vault. Each member of the Family Vault also gets their own Amazon Photos account, which includes unlimited photo storage and up to 5 GB for videos and other files. Your photos stay private in your account unless you add them to the Family Vault.

Note: You can only be a member of one Family Vault at a time, and two separate Family Vaults can’t be combined.

For more information about setting up Family Vault, go to Managing a Family Vault.

## Search and Filter Features

You can use Amazon Photos image recognition feature to organize your photos based on the people that appear in them. It also allows you to label the people in your photos so that you can find photos containing particular people more easily.

Use search and filters to:

- Find objects in your images and group similar faces or objects together (like dog, or ball)
- Search for photos by the type of environment the photo was taken in (like beach, or sunset) .
- Find photos by where they were taken -- at a country, state, or city level.

Note: For photos to appear in Places, the setting for "Location or Location Service" must be enabled on the device you are using at the time you took the photo.

Your labels for people are private to your account and not visible to others, including other people in your Family Vault.

Note: Image recognition in Amazon Photos is enabled by default, unless you are a resident of Illinois. For residents of Illinois, image recognition is disabled by default. You can enable or disable image recognition from the Amazon Photos website or mobile app under Settings.

For more information on search and filters, go to Amazon Photos.

## Amazon Photos Referral

Amazon Prime members can get up to 20 GB of free storage by inviting friends to join Amazon Photos. For each invite, they both get 2 GB of free storage if the recipient join Amazon Photos.

To refer Amazon Photos to a friend, select the Free storage option via the More tab from your Amazon Photos App.

For the sender and the recipient, to receive the free storage, the recipient must open the link from the invite and select the option “Join Amazon Photos” from this new page.

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