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Help & Customer Service

# About LiveExpert

LiveExpert allows customers to contact a manufacturer’s technical product support so you can ask technical and product related questions using chat, email, or phone.

Products that have LiveExpert available will have contact buttons on its detail page. You'll need to be logged into your Amazon account to use LiveExpert for chat and phone support. Manufacturer support hours are offered only during the manufacturer’s business hours. Email support (where offered) is available 24/7.

When you contact a manufacturer through LiveExpert, your identity and account information aren't provided to the manufacturer by Amazon.

- LiveExpert connects customers directly to manufacturers’ product support agents. These agents are employed by the manufacturer and not Amazon.
- Amazon records customers’ communications with manufacturers’ agents to monitor the quality of communications.
- Amazon may use any questions or suggestions you make when using LiveExpert for any purpose to better serve our customers.
- We recommend that you not share any personal or identifying information (e.g., name, phone number, email address) with manufacturers’ agents to protect the privacy of your information.
- All information and answers about products are provided by the applicable manufacturer and not Amazon. Amazon is not responsible for the advice or content provided by any manufacturer.

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