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Help & Customer Service

# Device Manufacturer Resources

If you're having trouble watching Prime Video on your compatible device, you may need to contact the device manufacturer for assistance.

Some video playback issues are related to your device hardware or settings, and not the Prime Video service itself. You can visit the support website for your device manufacturer if you need additional help:

Device | Device Support Website
--- | ---
Wii & Wii U | Nintendo Wii website
PlayStation (PS3 & PS4) | Playstation Knowledge Center
Xbox (Xbox 360 & Xbox One) | Xbox Support
LG | LG Support
Roku | Roku Support
Samsung | Samsung Support
Sony TV & Blu-ray | Sony Support
TiVo | TiVo Support
Vizio | Vizio Product Support

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