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Help & Customer Service

# About Credit Applications

You'll be asked to complete a credit application in the checkout process.

## Manual/Analyst Review Required

When you place an order for a new line of service, the wireless service provider may ask for additional information before they approve your credit application. If this happens, contact us within 5 days of receiving the e-mail saying you need a manual/analyst review. We'll guide you through the process.

If we don't hear from you within 7 days of the date the e-mail was sent, your order will be automatically canceled.

Many things can trigger a review, including multiple credit applications, an unpaid balance on an account, or mismatched information.

## Credit Application Delays

As part of their credit application process, Verizon Wireless validates the address you provide for the credit application. In some cases, they are unable to verify the address. In these situations, please provide an employment address or another residential address associated with your credit history in the past two years. To supply an address please contact us.

Customers who have a lock or a freeze on their credit report must contact TransUnion, Experian, or Equifax to have the lock or freeze temporarily lifted.

Below is the contact information for the Credit Bureaus:

- TransUnion: 800-888-4213
- Experian: 888-397-3742
- Equifax: 800-685-1111

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