Skip to main content
Help & Customer Service

# Can't Connect to Wi-Fi

If you can't connect to Wi-Fi, follow these troubleshooting steps.

Wi-Fi troubleshooting for any e-reader, 3rd generation or newer. See Which Kindle E-reader Do I Have? if you're not sure which Kindle e-reader model you're using.

- Check the wireless connectivity on your Kindle. If wireless connectivity is not enabled, your Kindle will not automatically connect to 3G (if applicable) or to a Wi-Fi network that you have used before. To learn more, go to Connect to Wi-Fi.

- Note: For any Kindle e-reader model 6th generation and newer, use Channel 1-11. Check that your wireless router is set to use a Wi-Fi channel from 1 to 11. Please refer to your internet service provider or the router manufacturer for additional help.

- Restart your Kindle and modem and/or router. Restart your device. For instructions on how to restart your Kindle, go to Restart Your Kindle. Turn off your router and/or modem for 30 seconds, and then turn them back on. After your router and/or modem restarts, press and hold the power button on your Kindle until it turns on. Try to connect to your Wi-Fi network again.

If you still can't connect, there may be an issue with your network hardware or your Internet connection. You should contact your internet service provider for further troubleshooting.

Was this information helpful?

Yes No

Thank you for your feedback.

Please select what best describes the information:

This information is confusing or wrong
This isn't the information I was looking for
I don't like this policy
Submit

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.

Go