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Help & Customer Service

# Amazon Warehouse Product Conditions

Amazon Warehouse offers deals on hundreds of thousands of warehouse-damaged, returned, open-box, and pre-owned items.

## Product Condition

All of our products go through a quality check prior to being sold. We use conditions such as “Like New” to give you an understanding of the overall condition the product is in. We then help you better understand the item by using listing comments unique to that item.

Like new
  A "like new" item sold on Amazon Warehouse is in perfect condition, but due to the condition of the packaging, it does not meet Amazon.com standards for new product. Returned items with minor packaging defects are classified as "like new."

Very good
  If an item has cosmetic damage or blemishes, shows slight signs of use, has minor accessories missing, or the packaging has been replaced to better protect the item, we will assign the condition of "very good."

Good
  If an item has large cosmetic damage or blemishes and/or missing accessories, we will assign the condition of "good." It's possible the packaging has been replaced to better protect the item.

Acceptable
  If an item shows signs of wear including scratches, dents, and other aesthetic problems, we will assign the condition of "acceptable." It's possible the packaging has been replaced to better protect the item, manuals may be missing, and the item may contain third-party attachments.

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