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Help & Customer Service

# Amazon Dash Wand Return Policies

Returning Amazon Dash Wand

You can return any Amazon Dash Wand device you purchased directly from Amazon.com for a full refund within 30 days of the day you received it as long as it's in new condition and the return is in accordance with our return policy.

Partial refunds / restocking fees

If You Return | You'll Receive
--- | ---
Amazon Dash Wand device within 30 days from receipt of shipment | 100% of the price you paid for Dash Wand
Amazon Dash Wand device past the return window, but within 60 days from receipt of shipment | 80% of the price you paid for Dash Wand
Amazon Dash Wand device over 60 days from receipt of shipment | 0% of the price you paid for Dash Wand

To return your Amazon Dash Wand purchased from Amazon.com:

1. Prepare Amazon Dash Wand for shipping: Place your Amazon Dash Wand in the original packaging. You may still return the Amazon Dash Wand if the box has been opened. It is not necessary to include the manual.
2. Print a mailing label: Contact Amazon Customer Service at Contact Us for assistance with your return. Your Amazon Dash Wand must be returned to Amazon.com using a trackable shipping method.
3. Give return package to the shipper: Please wrap the package securely, attach the return label you printed to the package, and take your return package to a drop-off location for the shipper indicated on the label.

About Your Refund

When we have received and processed your return, our returns department will request the appropriate refund to the payment method used for the original order. All refunds are subject to our Refund Policies. View completed refunds by visiting Your Orders in Your Account.

Note about pre-paid mailing labels and shipping cost refunds: Return shipping costs are only reimbursed if the return is due to Amazon error. If a pre-paid label is not convenient in your location, indicate the cost of shipping you paid with your return (either on the packing slip inside of the box or written on the return label outside of the box). You may be reimbursed for your shipping costs according to our Refund Policies.

Warranty Service

Your Amazon Dash Wand purchased from Amazon.com is covered by a One-Year Limited Warranty. If you need service under the warranty or would prefer some personal assistance, please contact us so we can help determine how best to help you. We'll gladly provide service or a replacement according to the warranty guidelines.

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